We’re committed to being the clean energy leader in Louisiana. By investing in renewables like solar and utilizing carbon capture and sequestration technology to make our air cleaner, we’re in this for the long haul, because our state and future generations depend on it. Come be a part of our journey at Cleco where we're Energizing Your Tomorrow. ​

Role Purpose:

The Supervisor - IT Program Management & Delivery is a senior level professional that has extensive knowledge of the electric utility business and experience using Enterprise technology in delivering processes and technical improvements, as well as extensive knowledge of program/project management skills. The supervisor assists with the implementation of strategic IT roadmaps, business operational and process improvements, and IT financial and budget planning, with impact at an enterprise level. Delivery of projects that will satisfy both IT and corporate metrics and results. Oversees the Digital Business Applications Teams by providing strategic guidance on IT functional and technical activities, company-wide policies and procedures, planning on IT resource requirements, and ensuring that all IT projects are in line with the corporate strategy. Responsible for the performance and development of project managers and the IT business partners. Ensures project intake and demand cycle processes in place are being adhered to, documented, and tracked by the project delivery teams. Works to establish well defined timelines and expectations for project submittals and resource allocation planning efforts in support of business strategy.

Key Responsibilities:

• Champions a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, diversity and inclusion, customer service, and operational excellence

• Oversee the execution and delivery of programs and projects across the enterprise within the agreed scope, time, cost, quality, governance, and compliance while ensuring proper maintenance of project management standards throughout the organization.

• Assist in the delivery of solution/services, develop processes, engage with stakeholders as needed for stability efforts and other improvements.

• Actively support the transformation of the technology framework and environment with resources, rollout of technology/processes with continuous review and improvements.

• Oversee the delivery of business and technology projects ensuring that the projects are on-time and on-budget utilizing internal and external resources

• Develop project management guidelines and standards to streamline the project delivery process focused on efficiency and quality

• Overseeing project performance ensuring the projects meet company standards, adhere to define budgets, and meet delivery deadlines

• Orchestrate IT strategy and demand process for IT in alignment with corporate budgeting cycle to meet company’s objectives.

• Develop communication protocols and project reporting standards to routinely inform management, steering committees, and others on project status

• Analyze project financial status, risks, and resource allocations

• Responsible for providing technical direction and control of project personnel and for providing a framework for project planning, communications, procedural and contractual activity

• Provides clear guidance in support of employee development goals for IT business partners in their prospective business units, ensuring the team is both knowledgeable and capable of effectively communicating with business leadership.

• Provide leadership, influence and coordinate change, drive definition and execution of all IT initiatives required to achieve efficiency, effectiveness, and innovative objectives in alignment with overall strategy.

• Steer business expectations and perceptions for Cleco’s digital roadmap, and support ongoing two-way communication to ensure alignment with corporate strategies, priorities and governance focused on achieving operational agility

• Achieve results by planning and managing IT activities, procedures, and resourcing. Contribute to agile and complex projects necessitating the application of new and unique approaches, involves alignment to large strategic projects

• Serve as an Escalation Point for project teams to remove roadblocks or coordinate cross-project interdependencies

• Assist in vendor management and analysis for the overall IT portfolio. Provide leadership, influence change, and assist in driving the overall definition and execution of all IT initiatives required to achieve efficiency, effectiveness, and innovation objectives.

• Interact and influence the senior level management on a regular basis to proactively support business objectives both within IT and across the organization

• Develop recommendations for use of existing/new apps and tools in support of PMO objectives

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems or equivalent education and work experience

• 5+ years of related experience

• Support SAP improvement and deployment projects

• Knowledge of standard business practices and professionalism

• Ability to interact with all levels of employees to address difficult issues

• Ability to manage high workloads and conflicting priorities

• Ability to operate effectively and proactively with an employee centric mindset

• Detailed-oriented and high work standards in support of seamless execution

• Strong analytical and critical thinking skills to interpret KPIs/metrics and derive insights into actionable opportunities

• Drive issues to resolution while maintaining an atmosphere of collaboration

• Maintain a strong knowledge of industry and technology trends

Certifications:

PMP certification preferred

May perform other duties as assigned.

Salary dependent on experience, skills, education, and training.