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Cleco Organizational Development and Learning Analyst in Pineville, Louisiana

Depending on the volume of applications, this position may close to external applicants before the job posting end date expires.

Becoming the leading energy company in Louisiana - helping our people and state thrive - means being mindful of the larger opportunities and evolving needs of all those we serve. So today at Cleco, we’re working from a view that starts behind the lines. Where we can see the full picture of possibilities and technologies. To line up our customers and communities with systems and services that power the good life today. And better lives tomorrow. We’ve always believed that electricity is something more than just electrons. To us, it’s the fuel for more productive days and work. The current that brings all of us closer together. The conduit that connects Louisiana’s present to Louisiana’s future.

Summary

The Learning & Organizational Development Analyst II is a professional with knowledge of and experience with learning and organizational development (LOD) principles, practices, concepts, and theories. Responsible for delivering LOD programs which increase skills, knowledge and behaviors across our teams. The position will work with leaders and subject-matter experts to understand non-technical, organization-wide program requirements to meet organizational needs. This position evaluates curriculum and content as well as define appropriate delivery type to achieve stated objectives. This role will have primary responsibility for maintaining configuring, organizing, and troubleshooting the Learning Management System as it relates to learning objectives.

Key Responsibilities:

  • Maintain confidentiality, as required

  • Provides execution of defined activities to support the delivery of LOD initiatives required to achieve efficiency, effectiveness, and innovation objectives

  • Achieves results by autonomously owning and executing activities as defined by manager

  • Utilizes standards, procedures, and processes, providing recommendations for continuous improvements

  • Provides consultation to leaders and assists in the evaluation of resource material, schedules, and curriculum

  • Solicit, review, and analyze LOD feedback to determine effectiveness

  • Configure LMS based on multiple employee groups and designations

  • Implement LMS self-service, whenever possible, to multiple functional teams

  • Assist functional trainers (i.e. Safety, Distribution, etc.) and other employees to manage their LMS content

  • Ensures LMS employee data is accurate and employee reporting is current enabling feeds from Workday

  • Collect and generate metrics to evaluate learning effectiveness and to identify developmental opportunities

  • Continuously seek and support new approaches, practices and processes to improve the efficiency of programs

  • Prepare reports and analysis, including ad-hoc reports monthly to uncover areas for improvements and innovation and communicate key findings to leadership teams and key stakeholders

  • Maintain current knowledge of industry trends and talent management practices; make recommendations to improve current programs and processes

  • Assess and identify development opportunities for individual contributor and supervisory levels within the organization, both formal and informal, which will transform the organization by championing strategic change

  • Coordinate, implement, facilitate, and evaluate seminars, workshops, or other programs for compliance (Ethics, EEOC, etc.), individual contributor, and supervisory curricula

  • Determine appropriate Organizational Development intervention (tools, coaching, mentoring, teambuilding, etc.) and training methodology including OJT (On-the-Job Training), eLearning, Instructor-Led, Video-based, Simulations, etc. through analysis of skill gaps and objectives

  • Communicate status updates to manager on project activities and identify risks in delivery or resourcing needs

  • Champions a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, diversity and inclusion, customer service, and operational excellence

  • Scope of work is clearly articulated and project based, may support multiple projects

  • Gain an understanding of LOD budget

  • Use guidelines or policies to analyze and creatively resolves problems, solves problems in straightforward situations, analyzes possible solutions using critical-thinking and functional experience, judgments and precedents

  • Ability to work under minimal supervision, detail-oriented, self-proofs and has a high level of proactive initiative

  • Able to manage and prioritize a wide range of tasks

Qualifications:

  • Bachelor’s degree in Human Resources, Organizational Development, Business or related field

  • 3-5+ years of related experience

  • Experience with using Microsoft Office tools including PowerPoint, Word, Excel or equivalent

  • Knowledge and experience working with learning systems, preferably Cornerstone

  • Knowledge and experience working with training authoring tools such as Articulate, Captivate, and SAP Enable Now

  • Knowledge of development using adult learning principles, instructional design, performance, talent/organizational development, or other closely related area.

  • HR (SHRM & HRCI) certification, preferred

Behavioral:

  • Demonstrates self-awareness

  • Drives results

  • Nimble learning

  • Situational adaptability

Technical:

  • Analytical skills

  • Critical-thinking

  • Organizational learning and talent development

Cleco is a privately owned regional energy holding company with two primary businesses. Cleco Power, our regulated electric utility business, owns ten generating assets with a total nameplate capacity of 3,357 megawatts and serves approximately 290,000 customers in Louisiana through its retail business and supplies wholesale power in Louisiana and Mississippi. Cleco Cajun, our unregulated electric utility business, owns eight generating assets with a total nameplate capacity of 3,555 megawatts and contracts that serve nine Louisiana cooperatives, five wholesale municipal customers and one electric utility.

In business since 1935, Cleco has deep roots. For more than 85 years, Cleco has kept pace with the ever-changing energy industry to serve its customers. Our corporate office is in Pineville, La. We have offices and 1,500 employees across the state near major cities like New Orleans, Baton Rouge and Shreveport. If you like great music, food and nature, with a dash of eccentricity, then Louisiana is a good place to call home.

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