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Cleco Mgr- Risk Management - Insurance & Claims in Pineville, Louisiana

Depending on the volume of applications, this position may close to external applicants before the job posting end date expires.

About the Company

Becoming the leading energy company in Louisiana - helping our people and state thrive - means being mindful of the larger opportunities and evolving needs of all those we serve. So today at Cleco, we’re working from a view that starts behind the lines. Where we can see the full picture of possibilities and technologies. To line up our customers and communities with systems and services that power the good life today. And better lives tomorrow. We’ve always believed that electricity is something more than just electrons. To us, it’s the fuel for more productive days and work. The current that brings all of us closer together. The conduit that connects Louisiana’s present to Louisiana’s future.

Summary Statement

The Manager – Risk Management - Insurance and Claims is a senior professional with deep knowledge and understanding of leading practices in managing corporate insurance program and claims activities. The successful candidate will lead and drive analysis and classification of enterprise risk exposures to maintain adequate insurance coverages. They will provide leadership, innovation and continuous improvement in the design and execution of insurance strategy and claims resolution processes. This role requires close interaction with business units and risk senior management as well as building and managing relationships with insurance brokers, underwriters, Cleco stakeholders and attorneys to negotiate insurance policies, settlements and litigation support. This position will also support broader risk management initiatives and departmental management responsibilities. This position reports to the VP, Risk Management and requires the management of people in the Insurance and Claims function.

Key Responsibilities

  • Develops and designs strategies to appropriately transfer risk through the negotiation and purchase of various insurance products commensurate with existing and evolving risks at Cleco

  • Develops and manages relationships with domestic and international brokers and underwriters to drive successful insurance placements and renewals

  • Manages and mitigates the exposure resulting from 3rd party property and bodily injury claims and lawsuits

  • Proactively engages business units to perform insurance needs/risk analysis for business strategies and activities

  • Oversees and manages performance planning, development and coaching/mentoring of team members within the Insurance and Claims department, and broader risk management organization

  • Applies understanding of emerging practices in Insurance inclusive of new coverage and risk transfer products and managing self-insurance, where appropriate

  • Oversees and drives insurance policy renewals including the review/submission of applications and negotiates terms, conditions, premiums and deductibles to optimize Cleco’s insurance portfolio

  • Leads interactions with internal/external legal counsel in the defense of litigated claims

  • Communicates with internal stakeholders to manage insurance and claims risk mitigation action plans

  • Reviews non-standard company contracts for appropriate insurance and risk of loss mitigation

  • Identifies and integrates new technologies/current systems and analytical techniques to enhance/streamline policy renewals and claims processing and to provide additional insights to drive positive business impact

  • Supervises the development and maintenance of insurance and claims KPIs and performs risk analytics to help monitor and evaluate processes

  • Drives education of management and Board on various insurance programs and issues to promote effective risk management

  • Develops and maintains relationships in the utility and insurance sectors; actively participates in trade organizations and training

  • Manages operating budget for corporate insurance and claims activities

  • Strong business acumen with insurance and utility industry knowledge and in-depth understanding of legal and risk management

  • Strategic thinker with exceptional interpersonal skills who is successful at working collaboratively with various external and internal groups and executive management

  • Broad understanding of technical/legal documents and insurance contracts

  • Core knowledge of Insurance principles, theories and concepts with an understanding of domestic and international insurance markets

  • Excellent communication and negotiation skills to positively influence insurance renewals and claims/litigation resolutions

  • Strong analytical and critical thinking skills

Behavioral Competencies:

  • Collaborates

  • Courage

  • Decision Quality

  • Drives Results

  • Ensures Accountability

  • Instills trust

Technical Competencies:

  • Financial Reporting & Data Analysis

  • Industry and Business Knowledge

  • Planning, Forecasting & Budgeting

  • Risk Management


  • Bachelor’s degree required; Master’s degree preferred

  • Relevant accreditation preferred: CRM, CRMP, PRM, ERP

  • Minimum 7 years of experience in insurance and claims management

  • Minimum of 5 to 7+ years of experience in a leadership role

  • Litigation oversight/management preferred

Cleco is a privately owned regional energy holding company with two primary businesses. Cleco Power, our regulated electric utility business, owns ten generating assets with a total nameplate capacity of 3,357 megawatts and serves approximately 290,000 customers in Louisiana through its retail business and supplies wholesale power in Louisiana and Mississippi. Cleco Cajun, our unregulated electric utility business, owns eight generating assets with a total nameplate capacity of 3,555 megawatts and contracts that serve nine Louisiana cooperatives, five wholesale municipal customers and one electric utility.

In business since 1935, Cleco has deep roots. For more than 85 years, Cleco has kept pace with the ever-changing energy industry to serve its customers. Our corporate office is in Pineville, La. We have offices and 1,500 employees across the state near major cities like New Orleans, Baton Rouge and Shreveport. If you like great music, food and nature, with a dash of eccentricity, then Louisiana is a good place to call home.