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Arizona Public Service Supervisor, Meter Tech & Operations in PHOENIX, Arizona

Supervisor, Meter Tech & Operations

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Date: Mar 16, 2023

Location: PHOENIX, AZ, US, 85021

Company: APS

Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.


The Supervisor, Meter Tech & Operations will oversee, guide, and direct field Polyphase metering, installation, maintenance and testing; power plant and substation meter monitoring and testing; annual programmatic regulatory meter test planning and implementation; metering technical experts; and metering backhaul operations. Ensure effective operations with emphasis on safety, customer service, regulatory compliance, and cost management. Interface with internal and external customers to ensure the integrity of metering systems as well as effective resolution of issues.

Minimum Requirements

  • High school diploma/GED and five (5) years working experience in metering and meter theory or an equivalent combination of education and demonstrated technical experience in engineering, construction, or related area.

  • Must possess a high level of competence in leadership, analytical, decision making and planning/organization skills.

  • Working knowledge of construction standards and methods, electric service requirements, union labor agreement, and accident prevention manual is preferred.

  • Requires demonstrated oral and written communication skills and interpersonal skills. Must possess valid AZ driver's license and be proficient in Windows computer applications.

  • Position may require out of town travel.

  • Requires after hours and weekend duty assignments.

Major Accountabilities

1) Responsible for directing and overseeing the work of polyphase journeymen, meter specialists, utility workers, metering technical specialists, and support technicians.

2) Oversee, guide, and direct the design, installation, maintenance, and testing of single phase and polyphase electric meters to ensure performance in the registration of energy consumption supporting Customer Care & Billing and Distribution Operations system data.

3) Lead metering technical specialists performing meter calibration, radio frequency communication testing and troubleshooting, firmware and software upgrades, industry metering standards adherence, implementation and adherence of NERC and CIP asset testing requirements and procedures.

4) Ensure compliance with regulatory inquiries and reporting requirements. Manage the annual programmatic regulatory meter testing process including planning, execution, and required regulatory reporting.

5) Lead power plant and substation metering installation, calibration and related testing.

6) Apprenticeship responsibilities including design and execution of technical training and apprentice program committee leadership.

7) Manage operational costs and keep within budget constraints by scheduling resources to maximize productive man-hours.

8) Resolve personnel problems by encouraging open lines of communication and interpreting company policies and Labor Agreements.

9) Ensure customer meter related outages are held to a minimum by possessing a thorough knowledge of all meter facilities.

10) Promote safety awareness and accidents by conducting safety meetings and supporting safe work practices and procedures.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.

Flex Role:

This position is not required to be performed at a specific APS facility as long as adequate technology and a solid ergonomic set up are present. Pending agreement with leadership, employees hired into this role will be able to choose where they prefer to perform their work. Employees will have two options to choose from:

  • APS office based: The employee prefers to work most of the time from an APS facility.

  • Home based: The employee prefers to work most of the time from his/her home.

    *Employees in Flex roles are required to reside in Arizona (or NM for Four Corners-based employees). Role types are subject to change based on business need.