Outage/Outreach Coordinator

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Date: Apr 15, 2024

Location: PHOENIX, AZ, US, 85021-1807

Company: APS

Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

The Outage/Outreach Coordinator is primarily responsible for planned Outage notification and coordination as well as project outreach for construction projects and activities.

Provides two forms of notification of an upcoming planned outage to impacted customers. The Project Outreach Coordinator is primarily responsible for planned Outage notification and coordination as well as project outreach for construction projects and activities. Provides two forms of notification of an upcoming planned outage to impacted customers. Communicates appropriate information with the community that will be impacted by a construction project through construction activities and new facilities to ensure preparedness and a chance to coordinate with APS

Minimum Requirements

• A four-year Bachelors degree in Business Administration, Finance, Construction Management, Information Technology or other job-related field from an accredited college or university.

• In lieu of bachelors degree, four (4) years of project support experience.

  Preferred Special Skills, Knowledge or Qualifications: Knowledge of project planning methodologies such as critical path planning. Knowledge of computers and database/spreadsheet/word processing software applications. Excellent planning, organization, communication and problem-solving skills. Ability to conceptualize and organize project information and reporting. Project controls or scheduling skills.

Major Accountabilities

1) Works with multiple project stakeholders within several systems to analyze planned outage impacts and determine which customers will be impacted. Collects all customer data to be able to provide advance notification.

2) Prepares collateral for the notifications (e.g., door hangers, etc.). Delivers the notifications. Notification methods may be different depending upon the type of customer (residential, commercial, key account, etc.). Notification methods may include phone calls or even direct customer contact. Addresses any concerns customer may have which may include working with project stakeholder group to modify outage times and/or durations.

3) Works with Project Manager and Customer Project Representatives within the Project Management Office (PMO) on projects within the PMO portfolio to evaluate each project to determine outreach needs based on pre-determined criteria.

4) Builds an outreach plan. Prepares collateral and delivers notifications. Schedules and attends internal and external meetings which may include face-to-face meetings in the field.

5) Works with community to provide education about the project. Addresses any concerns the community may have about the project, timelines, duration, etc. Works with project team in altering designs and construction sequences and methods, if necessary.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.

CIP Requirement:

This position requires Critical Infrastructure Protection (CIP) access consistent with North American Electric Reliability Corporation (NERC) standards. The applicant considered for this role will be required to obtain and maintain CIP access for the duration of employment in this position. A full seven (7) year criminal history will be obtained through the pre-employment background check process (or, for current employees, through supplemental background check process) to fulfill the CIP access requirements. In addition, this position requires an additional background check every seven years to maintain access.

Plant/Field Role:

This position requires work to be performed in the field and/or at the work site, due to the nature of work.

Location-Based Role:

This position requires employees to work at the (Location), with some flexibility. Flexibility will be determined with the hires employee and leadership, but the ultimate decision is the company's.

Flex Role:

This position is not required to be performed at a specific APS facility as long as adequate technology and a solid ergonomic set up are present. Pending agreement with leadership, employees hired into this role will be able to choose where they prefer to perform their work, but the ultimate decision is the company's. Employees will have two options to choose from:

• APS office based: The employee prefers to work most of the time from an APS facility.

• Home based: The employee prefers to work most of the time from his/her home.

*Employees in Flex roles are required to reside in Arizona (or NM for Four Corners-based employees). Role types are subject to change based on business need.