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Arizona Public Service Oracle CC&B Analyst in PHOENIX, Arizona

Oracle CC&B Analyst

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Date: Nov 23, 2021

Location: PHOENIX, AZ, US, 85004-3903

Company: APS

Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.


The Oracle CC&B Analyst is responsible for software and hardware product delivery and performance for all application spaces including next generation technology such as cloud engineering and mobile applications. Drives products from design completion to volume production release through lifecycle including troubleshooting software and system problems to ensure performance and reliability.

Oracle CC&B Analyst is responsible for design, build, test and deploy technical solutions in Oracle CC&B. Should be able to translate customer business requirements into high quality solution designs for Oracle Utility products. Collaborates with Business Analysts, Project Leads and other IT teams to resolve issues and ensuring solutions are viable and consistent.

Required Technical Knowledge

  • Requires advanced in-depth technical knowledge of Oracle Utilities Customer Care and Billing (CC&B) systems.

  • Strong knowledge of Meter-2-Cash life cycle

  • Extensive knowledge of all CC&B modules and Oracle Utility Application Framework (OUAF)

  • Knowledge in CC&B integrations with various edge systems like utility website, Meter Data Management MDM), AMI, IVR, Payment channels etc.

  • Knowledge of CC&B schema and skill to write complex queries for data analysis

Minimum Requirements

  • Bachelors' degree in Information Technology or related field and minimum 5 years prior utility industry experience which includes at least 4 years CCB system development experience.

  • In lieu of a bachelor’s degree, an equivalent combination of education and directly related experience totally 9 years is required.

  • Demonstrated success experience in the implementation of at least one Oracle CC&B system. Certification as Oracle Utilities Customer Care and Billing (CC&B) implementation specialis

    Preferred Special Skills, Knowledge, or Qualifications

  • Knowledge of multiple programming languages, database management systems and development platforms

  • Skills in understanding and explaining the most technical issues and solutions in non-technical terms; working effectively in, and leading teams and across organizations; balancing and prioritizing between multiple work streams; collaborating with colleagues and teams in different fields across a diverse organization; solving the most advanced complex problems in own area of work

  • Problem solving & Analytical skills

  • Experience in design, development, coding, and testing of business/commercial applications using ASP.Net, C#, Multi-Threading, ADO.Net, XML, XSD, and Web Services

  • Experience in end-to-end SDLC, including configuration management using tools like Microsoft Team foundation Server (TFS) or Azure DevOps

Major Accountabilities

  • Designs, develops, troubleshoots, and debugs existing Oracle CC&B system

  • Implement edge system integration to Oracle CCB for exchanging data via API, webservices and messaging queues

  • Responsible for collaborative work with customer experience business unit clients and IT staff to deliver effective and innovative business technology solutions

  • Sets best practices for CCB solution alignment with relevant industry, regulatory, and technical requirements

  • Designs and develops new integrations with external vendors and CC&B system as required

  • Researches and suggests new technologies, resources to improve CC&B application performance

  • Supports integration system testing with other edge systems

  • Leads medium size projects and initiatives in customer service area.

  • Assists in resolving problems and issues as they arise or refers complex problems for resolution

  • Interacts with users to help identify issues; troubleshoot problems and provides solution

  • Works with application vendors, technical support issues, and application evaluation

  • Coordinates vendor relations, including analysis and correction of processing issues, applications/support maintenance including fixes

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.

Flex Role:

This position is not required to be performed at a specific APS facility as long as adequate technology and a solid ergonomic set up are present. Pending agreement with leadership, employees hired into this role will be able to choose where they prefer to perform their work. Employees will have two options to choose from:

  • APS office based: The employee prefers to work most of the time from an APS facility.

  • Home based: The employee prefers to work most of the time from his/her home.

*Employees in Flex roles are required to reside in Arizona (or NM for Four Corners-based employees). Role types are subject to change based on business need.