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Arizona Public Service Network Ops Ctr Operator I (2nd Shift) in PHOENIX, Arizona

Network Ops Ctr Operator I (2nd Shift)

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Date: Jan 9, 2023

Location: PHOENIX, AZ, US, 85021-1808

Company: APS

Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.


Location-Based Role:

This position requires employees to work at the (Deer Valley Location), with some flexibility.

Position Summary:

Provide day-to-day system surveillance and basic troubleshooting of issues and alarms within APS Network Operations Center, maximizing system performance and availability while maintaining regulatory compliance and internal process and performs initial technical evaluation of system issues and outages as they occur across customer enterprise networks.

Major Accountabilities

  • Advise users on appropriate actions, redirecting problems to appropriate resources

  • Identify and escalate situations requiring urgent attention

  • Track and route problems and requests, and document resolutions within appropriate work management tools

  • First point of contact for the customer with impact on the end-user's experience and satisfaction

  • Follows established guidelines and procedures

  • Assigned routine issues with supervision

  • Monitors IT infrastructure in a 24x7 network operation center

  • Recognize and respond to faults and alarms

  • Diagnose and resolve technical hardware and software issues by analyzing error codes and using knowledge of operating system internals, network operating systems, LAN/WAN infrastructure components, scripting techniques and solid problem isolation/resolution methodologies

  • Performing level one triage by following standard help desk procedures and researching questions using available information resources

  • 2nd shift work with rotational scheduled coverage of weekends (2PM - Midnight)

Minimum Requirements

  • High school diploma and 1 year of prior relevant experience or equivalent combination of education and directly related experience

  • Requires basic knowledge of related IT systems and procedures

  • Knowledge of data network infrastructure, networking, application integration, integration services and/or maintenance/support in a focused technical area

  • Technical knowledge of multi-platform LAN/WAN distributed and/or mainframe systems.

  • Good analytical, problem solving, troubleshooting and customer service and communications skills.

  • May require the ability to lift a minimum of 40 pounds.

  • Ability to work 4x10 hour shift schedule, including weekend coverage

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.

Location-Based Role:

This position requires employees to work at the (Location), with some flexibility. Flexibility will be determined with the hired employee and leadership.