Arizona Public Service Mgr Credit Rev & Commercial in PHOENIX, Arizona
Mgr Credit Rev & Commercial
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Date: Feb 12, 2024
Location: PHOENIX, AZ, US, 85021-1807
Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.
Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.
Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.
Responsible for the performance and results of the Credit and Revenue Operations teams including customer assistance programs, revenue recovery, payment management and commercial customers. Ensures efficient and effective processes and standards for the function.
Leads and develops individuals and teams by using people management processes and tools that involve staffing, training, supervising, coaching, and performance management to achieve optimal performance. Resolves complex operational issues and recommends and implements viable alternatives and solutions. Support teams to achieve superior performance and service and to meet business goals.
BA/BS in Business, Finance, Marketing or related degree or equivalent work experience plus eight (8) years' experience in the utility industry, Accounting, Finance, and/or credit and collections environment.
In lieu of Bachelor's degree, high school diploma/GED plus twelve (12) years of related education and working experience typically found in utility industry, Accounting, Finance, and/or credit and collections environment.
A Master's degree may substitute for one (1) years experience.
Preferred Special Skills, Knowledge or Qualifications:
Leadership experience involving planning, organizing, directing and evaluating the work and performance of subordinates.
Working knowledge of rate applications, electric metering, billing procedures, customer information systems and ACC Rules and Regulations. Proven ability to establish and maintain effective working relationship with all levels of personnel and other departments.
Excellent communication skills; able to express ideas clearly and effectively both orally and in writing. Excellent analytical and project management skills. Adapts to changing environment and shift priorities while managing a wide-range of projects. Proficiency with Microsoft Word, Excel, Outlook and Internet.
1) Establish the overall administrative and operating standards across credit and revenue operations including setting goals and objectives and directing workflow procedures.
2) Select and develop a high performing team through effective coaching, performance feedback, recognition, training and developmental opportunities. Actively seeks to improve own skills and knowledge to apply to current and emerging business and technical environment.
3) Develop and direct the company policies for the collection of receivables to minimize the exposure to write-offs on residential and commercial customer accounts.
4) Identify and solve interdepartmental and intradepartmental issues to maximize cost effectiveness and contribute to the APS competitive advantage.
5) Initiate corrective actions and monitor progress including personnel counseling, team facilitation and positive confrontation to ensure successful individual and team performance.
6) Prepare, recommend and oversee development of operating budgets. Monitor spending for adherence to budget; plans, develops and recommends plans to address variances. Continually improves department work processes and maintain reports monitoring team performance as well as budgets.
7) Stay abreast of and effectively communicate industry, corporate and departmental changes.
Export Compliance / EEO Statement
This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.
Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.
For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
Arizona Public Service is a smoke free workplace.
This position is not required to be performed at a specific APS facility as long as adequate technology and a solid ergonomic set up are present. Pending agreement with leadership, employees hired into this role will be able to choose where they prefer to perform their work, but the ultimate decision is the company's. Employees will have two options to choose from:
APS office based: The employee prefers to work most of the time from an APS facility.
Home based: The employee prefers to work most of the time from his/her home.
*Employees in Flex roles are required to reside in Arizona (or NM for Four Corners-based employees). Role types are subject to change based on business need.