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Arizona Public Service Energy/IT Solutions Analyst III in Phoenix, Arizona

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Job ID 20210613 Location Phoenix

Full/Part Time Full-Time Regular/Temporary Regular

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As part of the APS team, you are important to the success and future of our organization. You can be a part of a unique industry and work with us to provide reliable service, our community can count on us for safe, clean and reliable energy. APS, Arizona’s largest and longest-serving electric company, has announced a goal to deliver 100 percent clean, carbon-free electricity to customers by 2050. This is the boldest clean-energy goal of any Arizona electric company, and one of the most ambitious nationwide.

At APS, we believe in creating a workplace where belonging matters. Inclusion at APS, is embracing the perspective that each employee brings to work every day across our enterprise.

The Energy/IT Solutions Analyst III analyzes research, develops, maintains and implements improvements to Meter Data Management System (MDMS), the Advanced Metering Infrastructure (AMI), and other edge system integrationsRequired Education and Experience

  • Bachelors' degree in Information Technology or related field

  • PLUS 5 years of prior relevant experience or equivalent combination of education and directly related experience.

  • Requires strong technical knowledge within a job area or system and basic knowledge across related technical areas.

    Preferred Special Skills, Knowledge or Qualifications

  • Knowledge of safety policies, practices and procedures; basic knowledge of computer science and/or engineering; generation, transmission and distribution system design, operations, and procedures; systems software and database administration; network and workstation technologies; technical issues related to energy management systems and applications; software, hardware and telecommunication; systems for real-time data collection and exchange. Skill in developing and writing technical documentation; evaluating and testing emerging technologies

  • SQL (Structured Query Language); statistics, mechanics, and physics; technical writing; testing different types of equipment, such as flow meters; Microsoft office, including Word and Excel.

  • Ability to troubleshoot Windows and Linux environments; provided off hours support as part of an on-call rotation; work well on a team; works well with customers/clients; problem solve; thinks innovatively; gives high level of attention to detail

    Key Job Accountabilities

    1) Applies broad technical knowledge to process, provides support with, and solves large and/or multiple software support requests within the Meter data management system (MDMS), the Advanced Metering Infrastructure(AMI) system and other electric control center automation systems

    2) Adapts support delivery MDMS and AMI processes and tools based on feedback

    3) Participates in high level troubleshooting in all aspects of the MDMS system and lead mid-level troubleshooting

    4) Develops and communicates service, implementation and delivery support procedures5) Compiles and presents performance report results from across practices6) Independently verifies impact of changes of moderate risk on specific technical areas and provides input into mitigation approaches7) Migrates and deploys complex solutions8) Suggests improvements and implements simple solutions that mitigate risks and create a more reliable and efficient electrical grid9) Provides training and support to users10) May manage projects

    Export Compliance/EEO

    This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, "U.S. Export Control Laws"). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

    Pinnacle West Capital Corporation and its subsidiaries and affiliates ("Pinnacle West") maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law. For more information on applicable equal employment regulations, please refer to EEO is the Law poster ( . Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster ( .

    View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA) (

    Arizona Public Service is a smoke free workplace .


    Flex Role This position is not required to be performed at a specific APS facility as long as adequate technology and a solid ergonomic set up are present. Pending agreement with leadership, employees hired into this role will be able to choose where they prefer to perform their work. Employees will have two options to choose from:

  • APS office based: The employee prefers to work most of the time from an APS facility.

  • Home based: The employee prefers to work most of the time from his/her home.

    *Employees in Flex roles are required to reside in Arizona (or NM for Four Corners-based employees). Role types are subject to change based on business need.