Billing Representative I 1

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Date: May 25, 2023

Location: PHOENIX, AZ, US, 85021-1807

Company: APS

Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

The Billing Representative will interpret, analyze, and complete timely billing of customer accounts billed through Customer Care & Billing system (CC&B) and associated To Do's with minimal oversight (routine residential and commercial accounts). Conduct research and detailed analysis of accounts while using sound judgement and decision making skills. Ensure all accounts are billed according to the policies set forth in APS's Service Schedules, approved and regulated through Arizona Corporation Commission. Knowledge and ability to utilize applications and systems applicable to the business unit (Meter Data Management System (MDMS), Advanced Meter Infrastructure (AMI), head end metering applications, etc.).

Minimum Requirements

High school diploma/GED and two (2) years billing, customer service, call center or related administrative support experience.

Preferred Special Skills, Knowledge or Qualifications:

One (1) year of CC&B experience typically obtained through at least one (1) year experience in another APS Customer Service position.

General understanding of AMI infrastructure- including meter types/programs, rate compatibility and rate structures.

Knowledge of register and interval read data is preferred. Ability to analyze, apply and accurately bill APS rates in accordance with the Arizona Corporation Commission (ACC) Rules and Regulations.

Knowledge of emerging practices and technologies used within the area is a plus.

Major Accountabilities

1) Accurately complete daily assigned Billing To Do's. Research, analyze and resolve billing items and ensure correct billing statements are issued within internal, state and/or federal guidelines (i.e. Schedules 1 and 8, Arizona Administrative Code). Meet established quality and timeliness results.

2) Perform various billing calculations and corrections using CC&B and MDMS. Apply analytical and technical capabilities. Utilize multiple systems and tools including CC&B, MDMS, Validating Estimation and Editing (VEE), Pro-rater and other billing tools.

3) Knowledge of ACC Rules and Regulations that relate to billing APS customers along with VEE guidelines.

4) Identify metering, meter reading or service related issues.

5) Ensure proper revenue recovery from APS customers by understanding the ACC Rules and Regulations. Provide correct billing statements within appropriate guidelines and parameters while maintaining strict accuracy levels.

6) Communicate basis for exception resolution to internal and external customers.

7) Ability to multi-task and remain flexible in times of change according to priorities, assignments, emerging rates and technologies.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.

Flex Role:

This position is not required to be performed at a specific APS facility as long as adequate technology and a solid ergonomic set up are present. Pending agreement with leadership, employees hired into this role will be able to choose where they prefer to perform their work. Employees will have two options to choose from:

• APS office based: The employee prefers to work most of the time from an APS facility.

• Home based: The employee prefers to work most of the time from his/her home.

  *Employees in Flex roles are required to reside in Arizona (or NM for Four Corners-based employees). Role types are subject to change based on business need.

  *The APS Service Centers are located in the Greater Phoenix Area. Due to business needs, it is a strong preferred for the selected candidate to reside within a one hour commute to the Service Center to respond to situations such as emergent IT system support, home outages and meetings.