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Arizona Public Service B2B/EDI Support Specialist in PHOENIX, Arizona

B2B/EDI Support Specialist

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Date: May 25, 2023

Location: PHOENIX, AZ, US, 85004-3903

Company: APS

The APS Promise is our commitment to our customers, community and each other. It explains why we’re here (our purpose), what we’re here to do (vision and mission) and the principles and behaviors that will empower us to achieve our strategic goals. It represents the opportunity to build on our cultural strengths and develop new behaviors that will enable our future success.


IT Solutions Engineer /Analyst I/II (B2B/EDI Support Specialist) - Responsible for software and hardware product delivery and performance for all application spaces including next generation technology such as cloud engineering and mobile applications.

What you will be responsible for:

  • Setup and test new B2B file transfers in different environments

  • Work with security team to grant access to individuals and system accounts

  • Setup new SFTP sites for new B2B file transfers

  • Perform support responsibilities following standard operations processes

  • Monitor and fix file transfer errors

  • Support testing activities

  • Support configuration changes like password resets, certificate renewals, PGP keys, etc.

  • Strong dedication to provide quality customer service

  • Effective problem-solving skills and root cause analysis

Minimum Requirements

Analyst I

  • Bachelors' degree in Information Technology or related field AND one (1) year of prior relevant experience or equivalent combination of education and directly related experience.

  • Requires basic technical subject matter knowledge within a job area or system

Analyst II

  • Bachelors' degree in Information Technology or related field AND two (2) years of prior relevant experience or equivalent combination of education and directly related experience.

  • Knowledge technical subject matter knowledge within a job area or system

    Skills and Knowledge:

  • FTP protocols/technologies - FTPS, SFTP, PGP encryption

  • Setting up and managing FTP sites in IIS (Internet Information Server), VShell

  • Supported centralized EDI file transfers and B2B/FTP transfers

  • Supported and managed critical file transfers (exchanged files with banks/financial trading partners)

  • Understands data security, privacy and controls related to B2B file transfers

  • Understands EDI standards - VAN, AS2, X12 standard documents - 810, 820, 850, 997

  • Programming: Java, .Net, operating system scripts, SQL

  • EAI experience with TIBCO tools

  • Experience working with multiple teams

Major Accountabilities

Experience in:

  • managing and supporting a B2B platform

  • supporting PGP encryption/decryption

  • setting up B2B file transfers using a centralized B2B platform

  • 1-2 years experience with EDI files, EDI file transfers, EDI specifications to XML transformations, XML to EDI transformations

  • Highly desirable: 1-2 years experience with TIBCO BusinessConnect and TIBCO BusinessWorks

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.

Flex Role:

This position is not required to be performed at a specific APS facility as long as adequate technology and a solid ergonomic set up are present. Pending agreement with leadership, employees hired into this role will be able to choose where they prefer to perform their work. Employees will have two options to choose from:

  • APS office based: The employee prefers to work most of the time from an APS facility.

  • Home based: The employee prefers to work most of the time from his/her home.

*Employees in Flex roles are required to reside in Arizona (or NM for Four Corners-based employees). Role types are subject to change based on business need.