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Arizona Public Service Accommodation Specialist in PHOENIX, Arizona

Accommodation Specialist

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Date: Aug 5, 2022

Location: PHOENIX, AZ, US, 85004-3903

Company: APS

Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

The Accommodation Specialist is responsible for managing, providing consultation and serving as the primary contact for employees and key business stakeholders during the interactive process under the Americans with Disabilities Act (ADA).

Minimum Requirements

  • A four-year bachelor's degree in Business Administration, HR, or other job-related field from an accredited college or university plus three years related HR experience, preferably in case management, the interactive process, return to work programs, employee relations, and/or leaves of absence. In lieu of bachelor’s degree, combination of college coursework and job-related experience equaling four years is acceptable.

  • Demonstrated knowledge of and ability to interpret and communicate ADA and other federal/state laws related to employees with disabilities.

  • Ability to communicate decisions effectively both verbally and in writing, and recognize legal risk associated with certain disability issues.

  • Proven experience creating, utilizing and maintaining ADA related databases and Excel spreadsheets.

  • Ability to manage sensitive matters with tact and diplomacy.

  • Exceptional verbal & written communications, organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills all with a strong focus on customer service.

  • Strong written communication skills and ability to document effectively to satisfy regulatory requirements.

Major Accountabilities

1) Manage the interactive process for employees requesting reasonable accommodations

2) Review medical information from providers for temporary and long-term reasonable accommodations requests

3) Partner with medical providers and other third party entities to obtain additional information necessary to clarify and meet accommodation needs

4) Identify and collaborate with leadership and HR to resolve complex accommodation cases

5) Consult with employees and leadership to ensure awareness of their roles and responsibilities in the interactive process including providing required documentation

6) Educate and provide consultation to employees, leadership, and HR on all aspects of the interactive process including return to work, reasonable accommodations, and complex case management processes

7) Maintain system records to ensure accurate and timely documentation of cases

8) Develop and document standardized processes

9) Develop and maintain systems, practices and procedures necessary to facilitate tracking, reporting, and compliance obligations related to end-of-leave functions and administration, and recommend changes to policies as necessary and warranted

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.

Flex Role:

This position is not required to be performed at a specific APS facility as long as adequate technology and a solid ergonomic set up are present. Pending agreement with leadership, employees hired into this role will be able to choose where they prefer to perform their work. Employees will have two options to choose from:

  • APS office based: The employee prefers to work most of the time from an APS facility.

  • Home based: The employee prefers to work most of the time from his/her home.

    *Employees in Flex roles are required to reside in Arizona (or NM for Four Corners-based employees). Role types are subject to change based on business need.

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