Philadelphia Gas Works Contractor - Business Analyst - Special Projects / CRM in Philadelphia, Pennsylvania
Contractor - Business Analyst
Contract Length - 2 - 3 years beginning approximately January - 2020
Analyze specific customer information system issues, identified by the business, in order to determine the business impacts (cost & volume), the complexity, the priority, and the root cause of the issues.
Identify/design potential work around processes or resolution for customer information system issues preventing the business from satisfying their requirements.
Actively participate in data analyses, and data integrity initiatives including data quality, report discrepancy, and data consistency projects.
Highly organized and able to take initiative when needed.
Technical, functional, and analytical abilities sufficient for understanding configuration of packaged products and systems.
Responsible for serving as the liaison with bill and payment vendors to identify and resolve production issues (including billing and payment) that need to be addressed. Work will include testing and entry of all new correspondence into vendor’s system, monitoring of billing and correspondence.
Ability to think creatively and work independently or with a team effectively in a fast paced environment which requires continuous learning.
Responsible for troubleshooting customer information system errors.
Conducts periodic workflow and program reviews to assess system performance.
Performs other special projects and assignments as requested.
Bachelor's degree in Business Administration, Computer Science, Information Technology, or other related field of study. Advanced degree highly preferred.
3 to 5 years of directly related experience.
Must have analytical skills with the ability to collect, analyze and report impact of all activities on budget and daily operations.
Must possess strong scope, prioritization, and time management skills, able to multi-task and work independently to meet strict deadlines.
Must have verbal, written and interpersonal communication skills with the ability to secure harmony and cooperation of personnel at all levels.
Must be computer literate and proficient in the use of Microsoft Office. Advanced computer skills preferred.
Department for Portal Display: Customer Programs Department
External Company Name: Philadelphia Gas Works
External Company URL: www.pgworks.com
ADP Department #: Customer Programs Department 
Street: 800 West Montgomery Avenue