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NextEra Energy Customer Service Rep III in Pensacola, Florida

Customer Service Rep III

Date: Jun 23, 2022

Location(s): Pensacola, FL, US, 32520

Company: NextEra Energy

Requisition ID: 63417

Our reliability is one of the best in the nation, and we’re working to make it even better. We live here too. That’s why we’re committed to making Florida a better place. Join our team today

Position Specific Description

This is an entry level Customer Care Center Representative (CCC Rep) position in Florida Power and Light’s Call Center. The CCC Rep serves as the first contact for the entire Florida Power and Light Company's service area in handling telephone calls to the Customer Care Center.

CCC Reps must be willing to perform these duties within and outside of normal business hours to maintain 24 hour/7 day per week telephone coverage and be available for call out. Shift work is required – must be able to work nights, weekends, and holidays.

Job Overview

Employees in this role assist with basic customer requests and explain company policies to customers in a pleasant and professional manner. This position emphasizes public relations and effective revenue risk management as well as provides a variety of information regarding the company.

Job Duties & Responsibilities

Under direct supervision:

• Responds to customer requests, inquiries or complaints

• Assists with agency inquiries and Medical Essential Service Program (MESP)

• Identifies who will handle more complex calls

• Transfers or refers sales leads accordingly

• Uses company's Predictive Dialer System as needed to contact customers regarding their past due accounts

• Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED

Preferred Qualifications

• Behavior-Based Safety

• Service Connect, Disconnect and Transfer

• Trouble Calls

• Billing Inquiries-Telephone

• Customer Relationship Management

• Home Energy Survey

• Payment Extension-Telephone

• Residential On-Call

• Flexibility / Adaptability

• Technical / functional knowledge:Completed training

• Company policies and procedures:Completed training

Employee Group: Non Exempt

Employee Type: Full Time

Job Category: Customer Service

Organization: Florida Power & Light Company

Relocation Provided: No

Where permitted by applicable law, NextEra Energy requires all employees and new hires to be fully vaccinated for COVID-19 or be willing to receive the COVID-19 vaccination on or before the first day of employment.

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies . Please see ourfor more information.