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NextEra Energy Customer Advisor I in Pensacola, Florida

Customer Advisor I

Date: Nov 1, 2022

Location(s): Pensacola, FL, US, 32520

Company: NextEra Energy

Requisition ID: 66948

is America’s largest electric company, providing clean, affordable, and reliable electricity to more than 12 million people in Florida. We operate one of the cleanest power generation fleets in the U.S. and our reliability is among the best in the nation. Our goal is to achieve Real Zero carbon emissions from our operations by 2045 by expanding our solar capacity, increasing battery storage and bringing new renewable energy opportunities to Florida, while improving customer affordability and reliability. Are you interested in becoming a game-changer in the energy industry? Join our world-class team today!

Position Specific Description

We strengthen and engage our greatest asset – our people!!

Work Schedule

Monday - Friday from 8:00am - 5:00pm with extended hours as necessary.

About Position

Employees in this role are viewed as a trusted energy advisor with strong relationships focused on Commercial/Industrial and Governmental customers. This role will manage Tier 1 customers with a mix of proactive outreach and reactive customer service conducted through phone calls, email communications, and site visits. The employees in this role are independently proficient in account management and are knowledgeable in handling customer inquiries that can span across numerous business units. The successful candidate must also demonstrate good understanding of routine processes and considerable knowledge of FPL organizational business units and stakeholders.

The top candidate should have basic experience and knowledge to work with Excel, PowerPoint, CAMS, TCMS, and other distribution applications along with a strong technical acumen and communications skills to work effectively with all levels of leadership. Basic knowledge of Demand Side Management (DSM) programs. Having CEM or CEA also a plus.

FPL experience preferred.

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Job Overview

Employees in this role develop and enhance relationships with assigned large commercial/industrial and governmental customers. Individuals ensure customer needs and company interests are properly balanced to ensure that we continue to be the preferred provider of energy.

Job Duties & Responsibilities

  • Builds and maintains relationships with large key account customers

  • Participates in proactive customer visitation

  • Delivers presentations to internal/external audiences to ensure superior customer service

  • Handles technical sales for a wide variety of industry segments

  • Creates and delivers presentations to internal/external audiences

  • Performs other job-related duties as assigned

Required Qualifications

  • High School Grad / GED

  • Bachelor's Degree

  • Experience:2+ years

Preferred Qualifications

  • None

Employee Group: Exempt

Employee Type: Full Time

Job Category: Customer Service

Organization: Florida Power & Light Company

Relocation Provided: No

Where permitted by applicable law, NextEra Energy requires all employees and new hires to be fully vaccinated for COVID-19 or be willing to receive the COVID-19 vaccination on or before the first day of employment.

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies . Please see ourfor more information.

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