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PPL Corporation Customer Service Assistant-I in Pennsylvania


Internal Title:

Customer Service Assistant-I

Primary Responsibilities:

  1. Arranges payment plans with residential customers and process transactions related to start/stop service and other such transactions using automated step-through systems.

  2. Contacts residential customers for collection/reminder purposes and provides referrals to customer assistance programs.

  3. Operates related office equipment to access, process and refer customer information related to this job.

  4. Performs follow-up work related to credit and collection for residential customers, start/stop service and customer assistance programs.

  5. Processes payments.

  6. Performs back-office duties such as:

  7. General account maintenance to ensure accurate and current information

  8. Payment assistance follow-up (PUC decisions)

  9. Payment agreement email responses

  10. Residential dunning

  11. Faxed or mailed requests to start/stop service.

  12. Handles power problem related contacts during normal hours.

  13. Performs other related duties as assigned or as necessary.

Requisition ID:


Position Summary:

Want to join an award-winning team? At PPL Electric Utilities, we've won 26 J.D. Power and Associates awards for providing top-quality service to our customers. We are currently seeking Customer Service Assistants to join our team at either our Allentown, PA or Scranton, PA locations. In addition to a comprehensive benefits package, this position pay an hourly rate of $17.775. This position is a union position. Hired candidates will be part of Local 1600 IBEW.

The Customer Service Assistant I handles residential customer contacts related to payment arrangements, start/stop service, and other such transactions using automated step-through systems.

Candidate Qualifications:

Candidates must meet the basic qualifications and pass all required tests or assessments to receive consideration.In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility form upon hire.

Experience Level:

Skilled Worker

Recruiting Location:


Basic Qualifications:

  1. Ability to understand and follow procedures and written instructions.

  2. Ability to exercise tact, courtesy and good judgment in contacts with customers.

  3. Ability to effectively read, write and speak the English language.

  4. Ability to manage difficult or emotional customer situations.

  5. Ability to use standard office equipment.

  6. Successful completion of entrance testing as follows: call center simulation (LIMRA); data entry, clerical skills, and the G-Neil Job Family 3.

Equal Employment Opportunity:

Our company is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.

Regular or Temporary:


Preferred Qualifications:

  1. Minimum of three (3) years of call center experience.

  2. College degree or completion of college coursework.

Full-time or Part-time:


Corporate Summary:

As one of the largest investor-owned companies in the U.S. utility sector, PPL Corporation delivers on its promises to customers, investors, employees and the communities we serve. Our utilities - Louisville Gas and Electric, Kentucky Utilities and PPL Electric Utilities - provide an outstanding service experience for our customers, consistently ranking among the best in the United States. PPL has grown from a company with customers and facilities in one region of Pennsylvania to a diverse energy company with more than 2.5 million customers in the U.S. PPL provides energy for millions of customers while providing challenging and rewarding careers for thousands of employees.

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