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Avangrid Lead Analyst - Infrastructure in Orange, Connecticut

Lead Analyst - Infrastructure

Company: AVANGRID MANAGEMENT COMPA

Location:

Orange, CT, US

Company Company

About AVANGRID: AVANGRID, Inc. (NYSE: AGR) aspires to be the leading sustainable energy company in the United States. Headquartered in Orange, CT with approximately $39 billion in assets and operations in 24 U.S. states, AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Avangrid Renewables owns and operates a portfolio of renewable energy generation facilities across the United States. AVANGRID employs approximately 7,000 people and has been recognized by Forbes and Just Capital as one of the 2021 JUST 100 companies - a list of America's best corporate citizens - and was ranked number one within the utility sector for its commitment to the environment and the communities it serves. The company supports the U.N.’s Sustainable Development Goals and was named among the World’s Most Ethical Companies in 2021 for the third consecutive year by the Ethisphere Institute. For more information, visit www.avangrid.com (https://www.avangrid.com/wps/portal/avangrid/home)

Purpose

This Lead Analyst - Infrastructure will be the cornerstone for Office 365, application Mobility and Power Platform for the AVANGRID IOC End Users Workplace solutions and collaboration team, proactively supports day to day administration of Office 365 and related technologies including but not limited to, InTune, Power Platform, Exchange Online, Teams, SharePoint, OneDrive, etc.

We are seeking a talented subject matter expert who can support system design set-up, administration, and development to deploy, patch, secure, administrate, integrate, test, update, and support customers across the Office 365, Microsoft InTune and Power Platform hosted on Azure Cloud.

Work collaboratively with internal stakeholders to maximize software functionality and user experience.

Responds to customer needs including problem tickets and service requests. Works independently to

resolve complex issues.

Ensure the global processes are being applied to the cloud solutions managed by the team, creating, and managing executive reports and participate in the end user area projects.

The successful candidate will be responsible for the implementation of a governance model for the mobility and power platform environments following the policies and guidelines provided by global Cloud Services and Mobility team, including but not limited to application catalog, requests, reports, supporting model, communication, etc.

Responsibilities

• Participate in projects to enhance the end user experience in all areas of the workplace, including but not limited to mobility, low code model, power platform, software packaging and virtualization, incident management, service delivery, collaboration.

• Manage Avangrid cloud (Microsoft cloud) environment including but not limited to:

o Power Platform

o Office 365

o Mobility (InTune)

o Etc.

• Help with the solution architecture and understand how that impacts the solutions for other systems Mobile app integration also preferred.

• Coordinate workplace incident management technical resolution queue and activities (tasks). Interface with users, IT colleagues and local/global vendors to resolve user’s incidents.

• Create executive reports for solutions managed by the team.

• Update and maintain the application catalog to include Mobile apps and Cloud applications.

• Create governance models to ensure the excellency and efficiency of the Microsoft cloud solutions managed by the team, ensure that global solutions are following the global process and propose improvements to the existing processes.

• Proactively automate the processes managed by the IT IOC End Users team, provide efficiency to the processes by creating automation using the different automation tools provided by the company.

• Proactively suggest changes that improve the processes used/handled by the IT IOC End Users team.

• Actively participate in Continuous improvement programs targeting incidents reduction rate and incidents response time increase. Focused on resolution quality (SLA’s achievement target).

• Contribute to meet customer satisfaction metrics, participate in projects to enhance end user measurable satisfaction.

• Support in the creation of IT Tutorials, IT User Guides and Manuals as required.

• Ensure Excellency in the digital workplace delivery, having as focus the end user experience continuous improvement.

Skills and Requirements

• Bachelor's Degree in telecommunications/computer information systems or the equivalent combination of education and experience.

• Scripting knowledge.

• Proven experience of Knowledge in End User Solutions / Platforms: Mobility (MS Intune), Power Platform, WIN10, O365, Exchange, TEAMS, OneDrive, SharePoint.

• Strong business acumen, though leadership and communication skills.

• Knowledge in Remote connectivity and Virtualization platforms (VPN, Citrix/Flexxible, VDI).

• Proven experience of 3 years in IT End User Services Delivery:

o Application packaging and delivery

o Team member responsible for major incidents ensuring coordination of resolving parties, effective communication to stakeholders and post incident review

o Monitor, and support service delivery; ensuring systems, methodologies and procedures are in place and followed

o Champion Service and Support in business related projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed

o Software Inventory and Lifecycle management.

• Proven experience in ServiceNow, CMDB, Remedy, ITSM, HPSM, HPAM, Altiris.

• Experience on creation of governance model (ITIL/COBIT).

• Proven experience working with Service Management approach (ITIL V3 preferably)

• Demonstrated history of exceptional customer service management. Ability to understand end users’ requirements, concerns and manage interaction between different parties

Desired Qualifications

• Microsoft certifications

• Bi-lingual skills (English and Spanish)

Skills

• Deep knowledge about Microsoft cloud solutions (specially but not limited to Mobility (InTune) and Power Platform (Power Apps, Power BI, Power Automate, etc.).

• Ability to multi-task.

• Strong Interpersonal Skills.

• Communications.

• Excellent team player.

• Program/Project Management.

• IT workplace Knowledge

• Proactive attitude.

Company Information

Please also note that AVANGRID currently has a COVID-19 vaccination Policy in place that, among other requirements, requires all employees to disclose their COVID-19 vaccination status. Any applicant who receives a conditional offer will be required to submit acceptable documentation regarding their COVID-19 vaccination status after receiving such conditional offer and prior to commencing employment. This Policy also requires all employees to either become fully vaccinated or to undergo weekly testing beginning on February 9, 2022. All AVANGRID policies may be modified or discontinued at any time, for any reason at the Company’s full and sole discretion.

Competencies

  • Develop Self & Others

  • Empower to grow

  • Collaborate and Share

  • Be a role model

  • Focus to achieve results

  • Be agile

  • Technical Skills

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables

AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. Learn more about equal employment by following this link (https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at 203-499-2777 or careers@avangrid.com

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