OGE Energy Corp IT Change, Release & Deployment Manager in Oklahoma City, Oklahoma
IT Change, Release & Deployment Manager
Responsible for managing assigned processes and accountable for the day-to-day execution and monitoring of assigned processes. Ensures that the process is being performed as agreed and documented and metrics are tracked and reported.
Manages one or more processes including: Change Management, Release and Deployment Management
Adapts design of assigned processes and underlying procedures, tools, and techniques to meet the changing needs of the business.
Resolves issues causing sub-standard performance of process(es). Automates process.
Thoroughly understanding process design, procedures, and tools.
Providing process leadership to enforce process execution: ensure process is well-described and coached, train, and hold others accountable for process execution.
Ensuring process metrics are defined, tracked, reported, and utilized for continuous improvement.
Leading business discussions with organizational management based on metrics and insights derived from analytics to drive continuous performance improvement ensure performance to standards.
Defining and maintaining process artifacts such as calendars, schedules, plans, training, and documentation.
Facilitating process management mechanisms such as approval boards and after-action reviews.
Performing process manager activities as defined in the process such as approvals and expedited process actions.
Understanding other processes in order to route off-track activities to the correct process and in order to contribute to improvement of process interactions one-on-one with other process managers as well as through participation in the SMO (Service Management Office).
Bachelor's Degree in MIS, CIS, Business or other technical discipline, and
5 years experience in process management, ITIL disciplines, process improvement frameworks, or project management; or
11 years experience in process management, ITIL disciplines, process improvement frameworks, or project management.
Implementation of new IT Service Management systems
Primary duties include Change Management, Release and Deployment Management
Knowledge, Skills, and Abilities:
Good written and oral communication skills in both a formal and informal setting.
Ability to develop and conduct presentations.
Good training and coaching skills.
Good facilitation skills.
Solid problem solving and organizational skills.
Metrics and analytical skills.
Working knowledge of SharePoint and Excel.
Ability to solve complex problems and develop solutions.
Detail oriented with strong planning skills.
Ability to take action in a self-directed manner to identify and resolve issues.
Ability to function in a customer oriented, team based environment.
May work hours outside normal workday/workweek.
Special Safety Requirements:
All positions in which driving is an essential function of the job, regardless if the job code is marked safety sensitive or not, will also be included as safety sensitive. Individuals in positions in which driving is an essential function are subject to the terms and conditions set forth in OGE Energy Corp.'s Drug Testing Plan.
Oklahoma City, Oklahoma, United States