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Liberty Utilities Manager, Organizational Change Management in Oakville, Ontario

Manager, Organizational Change Management

Oakville, ON, CA, L6J 2X1

At Algonquin-Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.


The Manager, Organizational Change Management is responsible for creating and implementing change management strategies for Customer First Transformation projects to drive faster adoption, higher utilization of and proficiency with the changes that impact employees across the organization.

This role will focus on changes to business processes, systems and technology, job roles and organization structures, and ensure employees are prepared to adopt to the new ways of working. In this role you will develop and maintain strong partnerships with project teams, communications functions, senior leadership, and stakeholders, providing ongoing change advice, support, guidance, and tools to these groups to help them integrate change engagement activities into their work to effect successful change.


  • OCM lead dedicated to end users groups to develop OCM plan for utility or business area to execute OCM actions aligned with the overall OCM strategy for the Transformation program.

  • Facilitate change impact workshops to identify change impacts to the business.

  • Create impact analysis to demonstrate understanding the level of impact, roles impacted and risk to the business.

  • Develop strategies to manage the change impacts through the duration of the projects.

  • Complete stakeholder analysis and create recommendations to drive the engagement of stakeholders.

  • Identify communication requirements and audiences.

  • Create communication content, capturing relevant information to end users in a clear and concise manner.

  • Create and execute communication plans.

  • Create engagement plans to target all levels of end users including executives.

  • Collaborate with the resources in the business to understand change and develop action plans to mitigate the changes.

  • Develop and implement sustainment plans.

  • In partnership with the training manager develop training strategy.

  • Develop the business understanding of the role of change management.

  • Provide change leaders and resiliency training to employees.

  • Coach project managers and leads on change management activities as required

  • Develop relationships with senior leaders on the project and in the business area of the project.

Education and Experience

  • Bachelor’s degree along with 3-5 years of work experience in change management and/or organizational design areas such as communications, training and support, human resources and leadership engagement.

  • Excellent communication, team facilitation and presentation skills for an executive level audience with the confidence and ability to concisely and clearly communicate in a compelling manner.

  • Experience in working with people and building relationships is key.

  • Credibility leading, supporting or managing large scale change efforts and projects.

  • Excellent communicator and effective leadership style with strong interpersonal and team-building skills.

  • Problem solving and root cause identification skills. Strong analytic and decision making abilities.

  • Travel requirements 25% of the time.

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make animpact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

  • Customer Centric

  • Integrity

  • Entrepreneurial

  • Teamwork

  • Owner mindset

  • Outcome focused

  • Continuous learning

What we offer

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

A defined contribution savings plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Group Benefit Plan

Variety of Health & Wellness programs

Discount and Perks program

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.