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Liberty Utilities Director Change Management in Oakville, Ontario

Director Change Management


Title:Director Change Management


Subsidiary:Liberty Utilities

Department:Information Technology

Location:Oakville, ON


Zip/Postal Code:L6J 2X1


Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.


Lead Change Management efforts for the Transformation Office by focusing on the people side of change – including changes to business processes, systems and technology, job roles and organization structures.

Establish and maintain a change management framework, templates for deliverables, best practices, and processes; for use across the organization to establish a consistent approach to change management.

Work to drive faster user adoption and higher expertise on enterprise wide projects with changes impacting the workforce to ensure that the desired business results are achieved with minimized resistance. Establish a change management scorecard to measure the rate of transformation in the organization.


  • Create and maintain an archive of change management tools and templates, consistent with the selected overall change management framework; ensure the organization’s change management efforts adopt these through influence, coaching and formal training

  • Establish an ongoing monitoring and review of change management practices across the organization to ensure practices are being followed and that feedback and input to those practices are being incorporated

  • Keep connected externally with best practices in the change management space and update internal practices as appropriate

  • Work with business groups such as Operations, Communications, IT, HR, Finance, and Safety in the formulation of change management plans and activities

  • Work directly with designated change management representatives and develop a set of actionable and targeted change management tactics, including but not limited to communication plans, stakeholder assessment and engagement plans and organizational readiness assessments

  • Coach senior leaders and executives in the Organizational Change Management (OCM) methodology, responsibilities and actions; assisting them with mandates as change sponsors, messaging, key approaches etc. Provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions.

  • Support the various project/process teams/committees to integrate change management activities into their implementation plans.

  • Partner with internal resources such as Communications and Learning & Development to include relevant tactics into the change management plans and to execute those plans

Education & Experience

  • Degree required with a major in Business, Psychology, Communication or Human Resources preferred

  • 7+ years of broad business experience including change leadership roles on large projects

  • Deep knowledge, understanding and experience in organizational change management principles

  • Ability to influence others and move toward a common vision or goal.

  • Flexible and adaptable; able to work in ambiguous situations.

  • Must be a team player and able to work collaboratively with and through others.

  • Understanding of technical or software applications and software development lifecycle

  • Exceptional and concise written and verbal communication skills for all audiences using a variety of communication vehicles

  • Project Management knowledge and experience

Algonquin Power & Utilities Corp is a North American diversified generation, transmission and distribution utility with $10+ billion of total assets. (APUC) delivers continuing growth through an expanding pipeline of renewable energy development projects, organic growth within its regulated distribution and transmission businesses, and the pursuit of accretive acquisitions.

The distribution business group (Liberty Utilities) provides rate regulated water, electricity and natural gas utility services to over 750,000+ customers in the United States. The transmission business group invests in rate regulated electric transmission and natural gas pipeline systems in the United States and Canada.

The generation business group (Liberty Power, formerly known as Algonquin Power) owns a portfolio of regulated and long term contracted North American based wind, solar, hydroelectric and thermal powered generating facilities representing more than 1.5+ GW of installed capacity.

What we offer

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Free refreshments

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking, including free electrical charging

We are focused on building a diverse and inclusive workforce. If you are excited about this role, and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the Talent Acquisition Team.