Supervisor, Product Management Location Oakland, California;

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Requisition ID # 159695

Job Category: Customer Support / Operations

Job Level: Supervisor

Business Unit: Engineering, Planning & Strategy

Work Type: Hybrid

Job Location: Oakland

Department Overview

The Clean Energy Transportation (CET) group is focused on accelerating the adoption of clean vehicles in California. CET leads a $0.5B portfolio of transportation electrification (TE) programs to increase the adoption of clean vehicles in California as we work to address one of the largest contributors to climate change – and we need a motivated, organized strategic thinker to help us determine how to expand this portfolio. We serve PG&E’s customers by deploying electric vehicle programs to increase access to charging infrastructure, reduce total cost of electric vehicle ownership, educating our customers and pursuing innovative vehicle-grid-integration strategies to unlock additional benefits to Electric Vehicle (EV) drivers and the grid.

We focus on safety and quality, invest in our team’s success, solve problems, and strive to be better, work as an integrated team, and build trusted relationships. We collaborate and are intellectually curious. We are looking to collaborate with passionate, thoughtful people who want to make a real impact.

Team Overview:

PG&E believes that if properly managed, EVs can provide a quadruple value stack of reliability, resiliency, affordability, and lower GHG emissions for the grid and for our customers. The Vehicle Grid Integration Pilots and Analysis team (VGI team) leads a portfolio of VGI pilots, EV rates, data analysis, and strategy development all in support of identifying solutions to effectively integrate EVs onto the grid and unlock the full potential of EVs. Working closely with the Grid Innovation team at PG&E and external stakeholders such as EV and EVSE Original Equipment Manufacturers, distributed energy resource aggregators, advocacy groups, and the California Public Utilities Commission, the team is focused on testing novel technologies and strategies to understand customer behavior and preferences and identify a path to scale VGI for PG&E’s grid.

Our values are: we collaborate, we’re intellectually curious, and we fail fast in order to address the pressing problems our customers, our grid, and our world is facing.

We are looking to collaborate with passionate, thoughtful people who want to make a real impact. We need strategic thinkers who are ready to address complex problems with creative and novel ideas. Come join our team and be on the cutting edge of vehicle grid integration in support of the clean transportation transition.

Position Summary

The successful candidate will lead a team responsible for implementing customer facing VGI pilots and programs. These pilots and programs are often the first-of-its kind, deploying cutting-edge technology in a very nascent market and will require someone who is a creative problem solver, comfortable navigating through ambiguity, and able to build consensus among diverse stakeholders. The supervisor will drive internal coordination efforts with PG&E’s Marketing, Regulatory, IT, Research and Development, Grid Planning, Electric Generation Interconnection, and the broader CET team. External coordination will include with regulatory entities, customers, vendors, and technology manufacturers, among others. The portfolio of VGI pilots is critical to generating key learnings about customer behavior, feasibility of the technology and value of VGI to the grid and to the customer. The supervisor will be responsible for ensuring that these programs serve PG&E’s customers safely, reliably, and affordably while enabling the achievement of our ambitious vehicle grid integration goals.

This position is hybrid, working from your remote office and your assigned work location based on business need. The preferred work location is Oakland, CA.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed between the entry point and the middle of the range, the decision will be made on a case-by-case basis related to these factors.​ This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

A reasonable salary range is:​

Bay Area Minimum: $122,000

Bay Area Maximum: $158,000

Job Responsibilities

The Supervisor will lead a high-performing team focused implementing pilots and products that support the deployment of VGI strategies such as rates, managed charging and vehicle to grid technology, targeting various customer segments.

Responsibilities include:

• Team Leadership

• Provide vision and guidance to the team to create an exciting and productive environment to which employees want to join and contribute toward business targets

• Guide team member(s) in data gathering, compiling, and analysis

• Foster a collaborative and speak up culture that drives transparency

• Direct resources to meet safety, compliance, and budget goals

• Resolve day-to-day operational issues related to the programs, customer satisfaction, and internal coordination

• Customer Acquisition and Experience

• Lead PG&E’s customer acquisition strategy for programs in your portfolio and provide guidance to enable program managers to implement the strategy to drive customer demand in PG&E’s VGI pilots

• Ensure high customer satisfaction in end-to-end customer journey

• Coordinate closely with Marketing to ensure an aligned and effective customer acquisition strategy

• Develop an in-depth understanding of the end-to-end customer journey and lead continuous improvement efforts to ensure high customer satisfaction throughout

• Articulate customer satisfaction tradeoffs and aid in decision-making around program design.

• Program Management

• Provide strategic direction for VGI pilots to individual Program Managers

• Ensure compliance targets are being met for the programs

• Contribute to the ideation and lead the development of future VGI programs in support of PG&E’s strategic goals

• Support solicitation processes ahead of pilot and program launches

• Process Management

• Manage key process performance metrics such as application cycle times, attrition, and cost optimization

• Lead process analysis, continuous improvement efforts, and program retrospective evaluations

Knowledge, Skills and Abilities

• Team first attitude and experience leading a team

• Proven ability to implement programs, drive continuous improvement, guide analysis and direct team with data driven decisions.

• Ability to develop working relationships with customers and business partners ensuring that work plans and operations are coordinated, aligned and support attainment of department and company goals and objectives.

• Proven ability to drive outcomes in high performing teams

• Knowledge of regulations and regulatory agencies that impact electric vehicles

• Ability to represent the company with customers or industry representatives, as needed

• Ability to work in a sometimes-ambiguous environment

• Ability to make intense, demanding work fun

• Experience with electric vehicles (EVs), EV infrastructure (EVSEs), new technology adoption, Distributed Energy Resources (DERs), or similar

• Experience with data visualization and reporting tools

• Strong strategic and analytical capabilities

• Excellent communication skills and experience engaging effectively with customers

• Experience building a cohesive, motivated and talented team that delivers results which advance the EV/clean transportation mission – drive employee engagement, performance, and foster the career development of team members

Qualifications

Minimum:

• Bachelor’s degree in Business, Economics, Engineering, Marketing, Psychology, or related degree; or equivalent experience

• Four years of relevant experience

Desired:

• Advanced degree in engineering, policy, law, business, environmental studies, or similar

• Prior supervisory/managerial experience

• Utility and/or clean energy industry experience

• Experience in a regulated environment

I'm Interested (https://careers.pge.com/job/Oakland-Supervisor%2C-Product-Management-CA-94612/1212326800/?feedId=306700)