Expert IT Business Analyst

Location: Oakland, California

Requisition ID # 155957-en_US

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Our IT professionals are at the enterprise's core, leveraging modern technology to deliver safe and reliable energy to our customers. We use AI, the cloud, data science, and the latest tools and programming languages to solve hard, interesting problems and tackle challenges like the ever-growing threat of climate change, wildfires, and breaches of cyber security. Join us and experience the satisfaction of being a technology enabler for a company that leads the industry in innovation.

• Entry, Mid, Senior, Executive

• Full-Time

Success Profile

What makes a successful Team Member at PG&E? Check out the top traits we’re looking for and see if you have the right mix.

• Adaptable

• Collaborative

• Creative

• Curious

• Results-driven

• Thoughtful

Benefits

PG&E is proud to provide a comprehensive benefits program to help you take care of your physical, emotional and financial health. In addition to the offerings below, you can expect inclusive programs in areas such as performance recognition, training and employee development, mentoring and more.

Paid Time Off

Vacation, Sick Hours, Holidays, Family Leave

Employee Resource Groups

16 ERGs at the core of our DEIB culture that support employee development and foster business relationships

Professional Development

Leadership and Employee Development Courses, LinkedIn Learning, Mentoring Program and up to $8,000 for Tuition Reimbursement

Healthcare

Low-Cost Medical, Dental, Life/Accident/Disability Insurance and Free Vision

Healthcare & Dependent Care FSA

Pre-tax employee-funded accounts that cover certain out-of-pocket medical and dependent care expenses

Retirement Plans

401(k) Matching up to 8% AND Cash Balance Pension (no Cost to you)

Job Details

Requisition ID # 155957

Job Category: Information Technology

Job Level: Individual Contributor

Business Unit: Information Technology

Work Type: Hybrid

Job Location: Oakland

Department Overview

The IT Meter to Cash Application Development team is responsible for software development and implementation of new functionality within the Customer Care and Billing system and its Direct Interfaces. This team works closely with the IT business analyst team to assure delivery of products and services that are top quality.

Position Summary

We are looking for an Expert Level IT applications design analyst in Customer Information team who can be a quick learner, thorough, organized, flexible to adapt in fast paced and dynamic environments. The analyst is mainly responsible for analyzing business requirements and developing function requirement and functional design documents. In addition, the analyst is responsible for analyzing O&M and project defects to determine business/technical impact and providing recommendation on fixing the defects.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.

A reasonable salary range is:

Bay Area Minimum: $122,000

Bay Area Maximum: $194,000

Job Responsibilities

Ideation:

• Work with business organizations to guide/provide input regarding enhancement feasibility

• Using business process knowledge, proactively look for opportunities for system enhancements

• Evaluate and provide input to business needs and requirements

• Prepare estimates for customer requests

• Prepare preliminary mockups and designs

Project:

• Analyze/assemble Functional/non-Functional requirements

• Provide technical expertise and assistance in designing, testing and developing applications

• Perform feasibility analysis, design and provide recommendations on the alternative solutions, project strategy and deliverable prioritization, as well as system alternatives or enhancements to current systems

• Prepare final functional requirement and functional design document

• Conduct walkthrough of deliverables with business and IT Stakeholders and obtain approval/signoff

• Provide Subject Matter Expert support to developers and testers

• Work with business to document and analyze project change controls

• Support stabilization of deployed code

Maintenance:

• Troubleshoot potential system issues to determine if there is a defect

• Analyze production defects, identify business and system impacts and quantify problems

• Contribute to defect troubleshooting and solution design

• Assist business and technical teams with ad hoc requests

• Provide functional expertise to clients for resolving business issues

Qualifications

Minimum:

• Bachelors Degree in Computer Science or job-related discipline or equivalent experience

• 7 years experience in analyzing, designing and developing functional requirements, functional design, UX/UI design

• Experience as Project Manager, high complexity

Desired:

• Utility industry experience, job-related

• Experience with CC&B Application

• Oracle Utility C2M certified

• Minimum 5 years of experience with Oracle CC&B applications, and data modeling

• Working knowledge of relational databases (SQL experience)

• Working knowledge of UML

• Be able to work independently but within the framework of the team and product

• Be able to work well within a team setting

• Collaborate with cross functional teams to maintain efficiency, consistency and achieve successful implementation of system enhancement

• Working knowledge of MS Office suite of applications, including Word, Excel, PowerPoint, Visio

• Excellent verbal and written communication skills

• Working knowledge of Salesforce CRM application and data model

• Experience dealing with Call Center and/or Back Office centric business

• Understanding of database/schema architecture