Exelon Training Manager – Customer Operations & Governmental Affairs in OAK BROOK, Illinois

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


The Training Manager in partnership with Sr. Management, client organizations and other Training Managers has direct overall responsibility for managing the process and resources required to analyze, design, develop, deliver and evaluate technical training including but not limited to Electric, Gas & Customer Operations. They ensure the delivery of initial new hire, continuous, and emergent business needs training to customers in a timely and economical manner. Manages and directs resources to effectively deal with emergent issues and system emergencies. Collaborates with Line Management, Human Resources, and Industrial Relations to enable an appropriately staffed, technically competent work force. Represents Technical Training on Training Advisory, Curriculum Review, Joint Union Management, and Executive Safety Committees.

Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.



  • Partners and consults with Senior Management to identify performance gaps, analyze training needs and develop training programs in alignment with key business initiatives, while maintaining high business results. Manage inter-relationships with customer organizations, IR, HR, Bargaining Unit, and Staffing.

  • Develop and utilize a value-based model for identification and development of alternative delivery models to achieve return on investments and performance improvement results that will advance EED performance.

  • Provide leadership, direction, performance appraisals, coaching, counseling, and discipline, if appropriate, in the management and professional development of the Instructional Training staff. Sponsor the identification of self-development opportunities for personal growth and learning.

  • Prepare, approve, and manage departmental strategy, goals and budgets within assigned areas of responsibility. Utilize key financial & performance indicators to measure business performance.

  • Sponsor and provide for collaborative working relationships with counterparts in Exelon to leverage synergies and avoid duplication of effort.

  • Manage and approve the purchase of learning resources, including programs, vendor services, Equipment and facilities



  • BS/BA Degree in Business, Education or Instructional Design, Communications, Organizational Development, Engineering or related field, or equivalent experience.

  • Experience: Minimum of 8-10 years experience within the functional area and/or Training.

  • Must have minimum of 5 years supervisory experience and completed supervisory assessment.

  • Demonstrated abilities in the areas of focused actionable planning, leadership, team building, communication, change management, project and budgetary management.

  • Proven experience with Instructional Design techniques, architecture, and curriculum.

  • Proven experience in employee skills evaluation.

  • Computer skills in MS Office and other Windows applications.


  • Masters Degree in Education or Instructional System/Instructional Design

Preferred Qualifications:

  • Customer Service education & training experience

  • Learning experience design, development and implementation experience

  • Customer Service related technical application implementation experience including knowledge sharing and collaboration workspaces

  • Experience in managing various business needs, while delivering on the job nd off the job learning solutions (eLearning, job aids, performance support tools, reference materials, etc.), People Manager with performance assessment, measurement and management experience

  • Experience in developing and transitioning training instructors to reach their highest potential

  • The Training Manager may manage functions across to drive consistency of programs or in some cases may be resident in one Operating area but will be expected to work in tandem with other areas.

  • The Training Manager utilizes communications, project management, performance management and development skills on a daily basis as he/she interfaces with their staff as well as various levels of the organization, from field employee to senior management to meet customer needs for training.

  • The individual in this job must also interface collaboratively with all areas within the Exelon Corporation including, but not limited to: Operations, Customer Operations, Engineering, Nuclear, Legal, and Power Labs.

  • The Training is seen as the “ Subject Matter Expert” in the area of performance improvement through training and other related interventions.

  • The Training Manager relies on a core staff that is augmented by a line cadre during peak training periods.

  • Training Manager--- - Budget Range: $1. 2M- $2. 5 M

  • Impact on the organization is measured by the skill and knowledge development of new hire and incumbent employee such that human performance is improved with optimal usage of resources.

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster

Job Training

Organization: ComEd

Title: Training Manager – Customer Operations & Governmental Affairs

Location: IL-OAK BROOK

Requisition ID: 210561