ESSENTIAL DUTIES & RESPONSIBILITIES

• Performs operating system installations and administration.

• Monitors system stability and performance.

• Performs operating system tuning/optimization.

• Performs periodic maintenance, debugs and repairs user and client systems software and hardware (physical and virtual).

• Provides support for proprietary database changes and post processing.

• Performs the management, configuration and testing of hardware and software in compliance with regulatory requirements.

• Implements software changes and patches, working with software vendors and contractors, as required.

• Performs hardware changes and repairs, working with hardware vendors and contractors, as required.

• Supports malware, anti-virus and other security facilities.

• Participates in the team rotation of 24/7 support to troubleshoot and resolve critical hardware and software issues by working with customers, contractors and system vendors, as required.

• May communicate with managers and user groups to provide status updates, input and alternatives for processes, security considerations and infrastructure impacts and requirements.

• May assist in the improvement of departmental standards, naming conventions, protocols, procedures, guidelines and test plans for systems.

REQUIREMENTS

Associate I Requirements

• Bachelor's degree in Engineering, Computer Science or Computer Information Systems, or relevant, equivalent experience and/or education.

Associate II Requirements

• Bachelor’s degree in Engineering, Computer Science or Computer Information Systems with a minimum of one (1) year of professional application administration experience, including experience in targeted high availability environments, as identified in job posting supplement, or relevant, equivalent experience and/or education.

Intermediate Requirements

• Bachelor's degree in Engineering, Computer Science or Computer Information Systems with a minimum of three (3) years of professional application administration experience, including experience in targeted high availability environments, as identified in job posting supplement, or relevant, equivalent experience and/or education.

All Levels

• Must possess sound analytical, problem-solving and documentation skills.

• Functional knowledge of computer operating systems used in targeted environment, as identified in job posting supplement.

• Strong verbal and written communication skills.

• Ability to multi-task and work with minimal supervision.

• Applicants must be authorized to work in the United States for any employer. ITC does not sponsor employment visas, such as H-1B or TN visas.

SPECIAL NOTE:

Eligible for promotion consideration to this level with a minimum of six (6) months experience at Systems Administrator, Associate I

Supplement: Additional Responsibilities and Qualifications for Job Posting

IT Services:

• Windows Server Administration, Active Directory, Group Policy, Microsoft SCCM, PowerShell

• Virtualization Technologies: VMware ESXi / vCenter 7.x and above, and Hyper-V

• Microsoft 365 Suite: Intune, AutoPilot, Azure/Entra, Exchange Online, Microsoft Teams, Microsoft Purview

• Citrix Virtual Desktop Management

• Windows Updates and Patching

• Backup Solutions: Dell Avamar Data Protection, Rubrik

• Dell Enterprise Hardware: vBlock, VxBlock, VxRails, PowerFlex, PowerScale, PowerStore

• SolarWinds Monitoring and Alerting

From electric vehicles to renewables, the world is looking at electricity in a whole new way, and ITC is focused on building and maintaining a power grid that can handle it all. We are looking for individuals who are ready to work with us to build a greater grid for a greener future. In return, ITC is proud to offer industry-leading compensation, benefits and opportunities to channel your energy into community-changing solutions. As an equal opportunity employer, we feel it’s crucial to honor our differences, be inclusive, engage as a team, and maximize our individual strengths.

Please take a moment to review our Diversity Statement (https://www.itc-holdings.com/docs/default-source/human-resources-support-docs/itc_diversity_statement.pdf?sfvrsn=507bcbf6_2) .