Consumers Energy PROJECT COORDINATOR in Norton Shores, Michigan
Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of Michigan's 10 million residents in all 68 Lower Peninsula counties.
The Project Coordinator position is eligible for remote work or can be based in in our Norton Shores, MI location.
Located within the Gas Engineering and Supply group, Customer Energy Management is responsible for the planning and the execution of new and existing customer requested services. We work with individual residential customers, large commercial firms and businesses, municipalities, other utilities, and internal stakeholders to meet the customer needs of their electric and gas projects. The goal of this team is to provide excellent customer service by being the face of the company. We strive to meet the energy needs of the customer by being our customers trusted energy partner. We are committed to maintaining, and strengthening, our long-term working relationships with our customers by demonstrating professionalism, competency, confidence and trust with every service we provide.
The Project Coordinator is responsible for the execution of providing gas and electric service to residential and commercial/industrial customers. This individual will be expected to have working knowledge of the Gas and/ or Electric Distribution Systems. The Project Coordinator will have to effectively prioritize and organize small to large sized projects in response to the needs of the customer. This will primarily revolve around gathering customer scopes and owning the project as a customer advocate through the initiation, design, prerequisite, scheduling and field construction phases by the customers want date.
Tasks for this role will include:
Serving as ‘the face’ of Consumers Energy to our customers, which includes responsibility for the overall coordination of work between the customer, Consumers Energy, and any other outside stakeholders.
Estimating customer and system loads, updating customers on the status of projects, generating tasks for other departments, providing cost estimates, identifying any required permits and scheduling work orders.
Project Scoping, evaluating and analyzing distribution design requirements and impact on distribution system to direct the preparation of the work order
Coordinating pre-requisites for successful completion of a distribution project to meet customer commitments requiring ingenuity as to application of normal procedures
May be responsible for the design of some gas and electric design, based on the geographic location, workload, and available design resources.
Working outside of normal working hours to assist with emergency operations and storm restoration. Such roles could involve working as a back-up dispatcher, field guide, damage assessor, or wire guard. This will require occasional travel outside of assigned headquarters.
- Associate degree in a scientific, technical, or business field (OR 48 scientific, technical, or business credit hours as measured on a semester basis), AND three (3) years of work experience in Project Coordination and/or applied complex design.
(OR) If no degree/credits, seven (7) years of years of work experience in Project Coordination and/or applied complex design.
OTHER QUALIFICATIONS – These will set you apart:
Ability to analyze complex problems, recommend alternatives, and take corrective action, while exhibiting in-depth knowledge of the policies and procedures of the business.
Excellent communication and customer service skills
Successfully multi-task and/or switch task quickly while remaining organized
Anticipate and understand the impact of actions/procedures on multiple systems
Demonstrate leadership skills, strong teamwork and the ability to work independently on assigned complex projects.
Use computer assisted drafting (PowerDraft) or other appropriate systems/software/programs such as EAM, and SAP to accommodate customer's request and align with internal quality control processes.
Manage project milestones; organizing and prioritizing the scheduling of work assignments in response to work orders.
Review blueprints, drawings, property descriptions and plans to verify requests are within the capability of the system, (i.e. within voltage availability).
Complete site analysis as needed to take measurements required for design layout. Apply engineering standards to design project within CE tariffs and following company policy and procedure guidelines.
Utilize company tools (SAP, EAM, Micro station, Office, etc.) to coordinate work order preparation and procurement of all equipment and materials required for completion of project.
Manage project milestones including customer prerequisites to enable project completion on customer timelines.
Project milestones include, but are not limited to, easements, customer billing and payments, contracts, designs, inspections, site readiness, tree trimming, permits, and coordination/maintenance/communication of project dates with internal departments. Serve as the customer’s primary contact, throughout the request process. Partner with customers to resolve concerns as they arise.
Educate and inform customers on system parameters & maintain a strong working relationship.
May provide the primary level of support during storm restoration operations, assisting with OMS in the office, assessing damage, scheduling or routing crews, assisting in Mutual Assistance in-state and out-of-state efforts, and doing other associated tasks.
May provide support in gas and other emergencies (including gas overpressures) as assigned.
A Project Coordinator will routinely balance a project load with varying degrees of complexity. Projects vary in length of time required for completion (up to 6 months). The position is required to provide on-call support for work management centers in a field or office role. Performs other related duties as required.
HOURS & TRAVEL
This position normally requires the individual to work 40 hours per week including both field and office work. Overtime assignments are often required especially during times of increased workload or emergencies (storm). In emergency situations employees must be able to work shifts of up to 16 hours. Typically, regional travel/driving required year-round to job sites, project meetings, or for emergency support and could be significant dependent upon location. Some statewide and/or out of state travel may be required to support operations. Field/site visits are required to take field notes and/ or meet with customers on site. Individuals must be willing to work additional hours for rotated on-call storm activities and out-of-regular-schedule work assignments to meet deadlines or assist with gas or electric emergencies, including gas overpressures events.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear.
Frequently required to stand and walk
Often required to climb or balance and stoop, kneel, or crouch.
Perform duties involve moving materials weighing up to 10 pounds on a regular basis such as pumps, valves, motors, gauges, other operating or lab equipment, books, paper, laptop computer, etc., and may require moving materials weighing up to 40 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The noise level on the field site is often loud. Employee must have and maintain a valid driver's license and perform driving a company vehicle in a safe, non-destructive manner. Must have the ability to operate a personal computer and utilize a diverse number of software programs and resources.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position will be filled at the appropriate salary grade based upon the skills, knowledge, and experience of the selected candidate.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.