National Grid Sr. Customer Service Representatives in Northborough, Massachusetts

_About the Position:_


Provide prompt, accurate and professional response to customer requests and inquiries to facilitate effective customer relations in accordance with the job description and training. Position is responsible for completing the detailed transactions and extensive research, analysis and problem-solving necessary to facilitate a timely and satisfactory response to customer issues and concerns.*

POSITION RESPONSIBILITIES:


  • Establish payment and budget arrangements and respond to all general customer service inquires.

  • Perform all duties and Responsibilities of the Associate CSR.

_Starting hourly rate: $17.81_

_Job Qualifications:_

  • Knowledge of customer service techniques, strategies and approaches.

  • The successful candidate must have excellent oral and written communication and interpersonal skills.

  • They must possess the ability to develop positive customer relations; anticipate, identify, respond to customer needs and facilitate customer loyalty.

  • They must have the ability to work independently to resolve customer concerns and problems, in accordance with the job description and training.

  • They must have the ability to work successfully in teams with co-workers.

  • The successful; candidate(s) must pass the Customer Contact Center test on record.

  • Effective April 1 2008, the Company will have the discretion to disqualify applicants who are on a formal step under the Positive Discipline system for either Work Performance or Conduct. However, the Company will not disqualify any applicant who was on a formal level of Positive Discipline prior to the implementation of the new contract.

  • Must successfully pass PC Sim Assessment.

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/National Grid is an equal opportunity employer thatvaluesa broad diversity of talent, knowledge, experience and expertise. We foster a culture ofinclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to bean affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team./

Job: *Customer Care

Organization: *Customer Care

Title: Sr. Customer Service Representatives

Location: MA-Northborough

Requisition ID: 20180617