About us

National Grid is hiring a Customer Account Manager for Third Party Attachments for our Project Management and Construction Organization located in one of the following areas Hopedale, Brockton, Northboro, Waltham or North Andover.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

In this role you are going to manage the work progression for Third Party Attachment requests, which enable our customers to provide Broadband and 5G services.

Key Accountabilities

• Build strong strategic relationships with key stakeholders such as Jurisdictions, Operations, Customer Service, Regulatory, Pricing, Risk & Insurance, Distribution Design, Engineering Standards and IS – to deliver high impact and customer satisfaction.

• Ensure accurate and timely reporting on progress of Third-Party initiatives including milestone achievement, KPI delivery and risks to maximize adoption.

• Assist in timely customer street light asset sale, maintenance & new construction requests. Improve Municipal Street Light Purchase process to build company’s reputation.

• Advocate for the “voice of the customer” and mobilize National Grid’s functional areas to balance desired outcomes of individual customers with the commercial interests of the company and impact to entire customer base.

• Administer and improve inventory and billing systems and processes. Continuously assess and manage daily tasks with the understanding that system and process issues may arise that require immediate attention and resolution.

• Identify, design and implement enhancements to existing policies, processes and systems to improve efficiency and performance related to all aspects of Third Party Attachment efforts.

• Participate and/or represent Third Party on project teams working on various corporate initiatives to improve efficiency and customer service.

Supervisory/Interpersonal- Experience Required

• Ability to communicate to stakeholders at all levels in the organization.

• Work well in a team.

Qualifications

• Bachelor's degree preferred or relevant experience, and 5+ years of work experience.

• Required intermediate Excel skills, Powerpoint, Word

• Desired knowledge of GIS, STORMS and Smartsheet.

• Knowledge of relevant industry practice, standards and best practices.

• Knowledge of outdoor lighting and the electric distribution system preferred.

• Knowledge of current trends within the industry and developments in Broadband and 5G expansion.

• Knowledge of National Grid's business operations, company policies and practices preferred.

• Knowledge of standards, procedures and safety practices related in the fields of work.

• Valid Driver's License.

More Information

#LI - Hybrid

#LI-STR1

Salary

$81,000 - $95,000 a year

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.