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National Grid Revenue Service Associate I (81210072) in Northboro, Massachusetts

In accordance with guidelines regarding companies classified as Federal contractors and consistent with our core commitment of safety, National Grid has made the decision to require all new hires to be fully COVID-19 vaccinated as a condition of hire. "Full vaccination" is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered. Anyone unable to be vaccinated, either because of a religious belief or a disability can request a reasonable accommodation.

Job Purpose

Under general supervision, perform administrative and advanced revenue services duties. Perform a full range of assignments consisting of related steps, processes or methods. Exercise initiative in completing recurring work while using judgment and procedures.

Location: Northborough, Ma

Wage: $18.86

Key Accountabilities

  • Requires knowledge of the end to end order to cash processes and perform work including, but not limited to, the following:

  • Open, deliver, route, scan, log and process incoming correspondence (faxes, mail, emails, return mail/email) to ensure a quick and satisfactory response to customer.

  • Basic account updates (including MA SMART, RI REGROWTH and other distributed generation programs), field orders and outbound calls based on account parameters.

  • Research, reconcile and resolve customer, agency, internal clients/partners inquiries, including account research, billing and adjustments.

  • Investigate and process billing, service order, collections, payment and audit/control related systems exceptions for timely and accurate revenue recognition.

  • Process financial account transactions to ensure accurate account billing, balances, revenue and G/L accuracy.

  • Communicate with external customers, business partners, vendors and other employees.

  • Handle Emergency Outage Calls, as needed.


  • Excellent communication skills with external customers, vendors and other employees.

  • Sound knowledge of internal customer, financial and operational systems.

  • Advanced use of computer software (Email, MS Office Suite) and office technologies.

  • Solid math skills.

  • Ability to investigate, review and reconcile financial transactions.

  • Ability to create and update excel or system files/reports

  • High School Diploma or Equivalent

  • Must pass the Clerical Assessment Test.

  • Step increase up to 2 years in 12 month increments (Steps 1-3) with 'Met Expectations on Annual Review'

More Information

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company’s testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.