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NextEra Energy Software Configuration Specialist in North Palm Beach, Florida

Software Configuration Specialist

Date: Jan 24, 2023

Location(s): North Palm Beach, FL, US, 33408

Company: NextEra Energy

is the world's largest generator of renewable energy from the wind and sun, and a world leader in battery storage. We provide energy-related products and services that grow our economy, protect the environment, support our communities and help customers meet their energy needs. We are leading the decarbonization of the U.S. economy with our goal to reach Real Zero carbon emissions from our operations by 2045 while improving customer affordability and reliability. Are you interested in creating a cleaner environment for future generations? Join our world-class, innovative team today.

Position Specific Description

NextEra is driving the clean energy revolution through its industry-leading solar software platform and financing marketplace. Every day, we support hundreds of solar companies across the US, ensuring they have the tools to be successful and accelerate consumer adoption of clean energy.

We are seeking a well-qualified candidate who is quick to learn, able to ,very detain oriented, a collaborator, and a deep desire to learn and acquire new skills. As a Software Configuration Specialist, you will be asked to:

  • Configure new accounts

  • Update partners accounts

  • Help execute customer requests quickly and without error

Job Overview

The Software Configuration Specialist will be responsible for onboarding and maintaining account configurations. The ideal candidate must be technically savvy, analytical and detail-oriented, and able to creatively problem-solve.

Job Duties

  • Create customer accounts

  • Template custom documents

  • Change account parameters

  • Update databases

  • Perform other job related duties (there’s opportunity to grow!)

Preferred Qualifications

  • Experience with Jira

  • Passion for creative problem solving and thinking outside of the box

  • A high level of energy, motivation, initiative, commitment, and professionalism

  • Excellent time management and discipline to handle multiple tasks simultaneously

  • BA/BS degree or equivalent practical experience

  • Knowledge of common data formats and query languages such as JSON, Angular, XML, SQL a plus

  • Knowledge of web services, APIs, and related standards such as HTTP, REST, SOAP, and OAuth a plus

Job Overview

Employees in this role are responsible for maintaining and cultivating customer relationships. This role serves as the primary point of contact for any and all aspects of the assigned customer account.

Job Duties & Responsibilities

Under general supervision:

  • Researches and resolves sensitive customer requests and complaints

  • Ensures timely report of outages

  • Performs general account maintenance and billing adjustments

  • Performs rate analysis

  • Analyzes complex billing problems and researches for solutions

  • Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED

• Experience: 3+ years

Preferred Qualifications

• Six Sigma Yellow Belt Certified

Employee Group: Non Exempt

Employee Type: Full Time

Job Category: Customer Service

Organization: NextEra Project Mgmt

Relocation Provided: No

Where permitted by applicable law, NextEra Energy requires all employees and new hires to be fully vaccinated for COVID-19 or be willing to receive the COVID-19 vaccination on or before the first day of employment.

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies . Please see ourfor more information.

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