Exelon Sr External Affairs Specialist - (Hybrid) in North East, Maryland
We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
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PRIMARY PURPOSE OF POSITION
To support the development and execution of External Affairs' activities for the five-county service territory. Role provides planning, tracking and organization function for External Affairs Team. Responsible for planning and executing broad communications and targeted outreach activities to municipal and county officials. Position also serves as primary interface with local and state elected officials and their staffs who are in need of customer assistance for their constituents. Also responsible for developing and executing the appropriate strategies and day-to-day management of the PECO Greenboard Program. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.
PRIMARY DUTIES AND ACCOUNTABILITIES
Responsible for day-to-day operation of PECO's Greenboard Program. Maintain and compile qualitative and quantitative data used for reporting the results of the Greenboard Program quarterly to Senior Management. (20%)
Identify and seek resolution of issues of county and local officials in a timely manner to enhance customer satisfaction and to minimize or eliminate potential negative publicity or response from county, local and state officials. (25%)
Plan and support communication programs and strategic relationship building activities with county and municipal officials in support of Company's reputation, key stakeholder relationships and to raise awareness and garner support for company initiatives. (25%)
On a regular basis assume role of External Affairs Manager in any of the five counties when an External Affairs Manager is not available. (10%)
Develop and maintain a network of internal & external support resources in support of position's day-to-day responsibilities and special projects. (10%)
Coordinate, manage, and develop internal schedules for the Daily Operations Call and the Government Affairs On Call systems. (10%)
Requires detailed knowledge of Company's service territory, external political and government structures, PECO's electric and gas operations and customer service policies. Requires development of effective relationships across all business units of company and with decision makers in the governmental, business and community sectors. Position utilizes communication, organization and facilitation skills. High degree of confidentiality is associated with the position. Work involves a moderate degree of independent decision-making, creativity, flexibility and ability to respond to emergencies on a 24/7 basis, as needed, and to attend to off-hour meetings/events. Much of the work is high-pressured with time constraints.
Bachelor's degree in political science, communications, business administration, and/or public relations AND 4-7 years related experience in governmental affairs, customer service, communications, or relevant utility experience OR, in lieu of a bachelor's degree, 6-9 years relevant experience is required.
Proven ability to work in cross-functional teams, with experience in project management. Requires strong organizational skills.
Strong communications skills - both written and oral.
Demonstrated skills in Microsoft products including Excel and PowerPoint
Master in Business Administration
Demonstrated working knowledge of Company policies and procedures in areas of Customer Service, Credit and Collections and Construction and Maintenance.
Leadership skills proven in the area of team building, issues management and process improvements.
Proven ability to write detailed reports, letters and analyze quantitative data.
Advanced Excel and PowerPoint Skills
Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at DandI@exeloncorp.com.
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