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OGE Energy Corp. Service Technician in Norman, Oklahoma

Service Technician

Requisition ID: 1111

Job Category: Craft / Technical


Norman, OK, US, 73072

Job Description:


This position is for a Service Technician to work night shifts. Performs a variety of duties related to the installation, operation, repair, and maintenance of overhead and/or underground distribution systems, transmission facilities, and street light systems to provide continuous and dependable electric service to customers. Investigates service problems and takes necessary actions to facilitate service restoration under normal conditions or unusual occurrences and outages.


Performs varied tasks and projects directly related to craft trade. Gathers and analyzes relevant information to develop and implement the best course of action to ensure job is successfully completed in a safe manner. Often works under minimal or no supervision. Resolves most questions and problems, and refers only the most complex issues to higher level. Resolves problems through mastery of craft, trade knowledge and principles. Follows established Operating Procedures, Operating Practices and Approved Work Methods to accomplish requirements of job. Possesses career level knowledge to successfully perform job.


• Investigates and documents events of cut or damaged cable and other company facilities.

• Operates a variety of electronic and other test equipment with a high degree of efficiency.

• Constructs and maintains overhead and underground distribution or transmission systems in accordance with Standard Operating Procedures.

• Climb poles, set poles and string wire, utilizes and operates equipment (e.g., aerial bucket trucks, and other construction equipment), materials, and manpower in a safe, efficient and effective manner.

• Perform substation and operating duties as operating feeder control devices and transmission/distribution switching.

• Performs troubleshooting and service restoration duties in order to maintain continuity of service.

• Switches and operates controls on the distribution system such as re-fusing transformers, sectionalizing cutouts, laterals, etc.

• Performs installation, repairs and/or removes conductors, self-contained meters, services and security/street lights.

• Performs emergency tree trimming to clear distribution lines and service conductors.

• Performs appropriate switching to de-energize facilities and/or re-route current to allow service continuity and safe job performance.

• Performs safe and efficient line patrol for determination of line failure problems.

• Performs minor repairs on primary and secondary systems including tying conductors, reconnecting jumpers, replacing cutouts, replacing bad connections, tying off broken poles and removing foreign objects from distribution systems.

• Work with co-workers and district personnel to perform more complex assignments as required.

• Performs permanent or temporary repairs on the underground service system to restore service.

• Responds to Fire Department requests for de-energizing lines and equipment for work clearance.

• Investigates vehicle accidents in which company equipment is involved.

• Takes necessary steps to ensure that affected area is safe for the general public such as moving poles, lines and other equipment from traffic.

• De-energizes any equipment that could be inadvertently contacted by public persons.

• Accumulates necessary information concerning persons involved and prepares necessary reports.

• Investigates injuries of public persons in which company equipment is involved.

• Takes necessary steps to assist in life saving procedures.

• Accumulates necessary information and prepares necessary reports.

• Maintains positive relationships with contacts within and outside the Company.

• Contacts customers in a courteous manner regarding service installation, repairs, interruptions, etc. and assures a positive company image is projected.

• Maintains positive working relationships with Company departments and staff, ensuring appropriate and timely transaction of information and services.

• Performs service disconnection and reconnection, as requested.

• Assists and advises UCO Department field personnel on electrical problems encountered in disconnecting and reconnecting customers' service.

• Completes CADS orders and other reports required for each job assignment.


• Completion of the OGE Apprentice Program (through OGE Apprentice step 25-9); Or

• High School Diploma/GED And 1 year of equivalent Journey Lineman experience (i.e., Electric Utility certified Journeyman Lineman).

• Required to maintain permanent residence within a 30 minute driving time to assigned service center.


• Required to work at heights up to and exceeding thirty (30) feet.

• Required to work with voltages up to 34.5 kV.

• Required to work non-standard work schedules to include overtime, weekends, holidays, and call-outs.

• Exposed to extreme conditions and inclement weather.

• Maintains or obtain all required certifications (e.g., Class A Switching, Confined Space).

• Successfully complete Lineman and Switching Schools under the Apprentice Program.

• Required to operate motor vehicle safely in all traffic, weather and light conditions.

• May be required to work under hazardous conditions.

• Requires wearing Personal Protective Equipment (PPE).

• Required to work away from home for extended periods, as needed.



General Requirements

• Occasionally: Sitting

• Occasionally: Climbing

• Occasionally: Stooping

• Occasionally: Kneeling

• Occasionally: Crouching

• Occasionally: Crawling

• Occasionally: Repetitive Motions

• Frequently: Standing

• Frequently: Walking

• Frequently: Pushing

• Frequently: Pulling

• Frequently: Reaching

• Frequently: Grasping

• Frequently: Eye/Hand/Foot Coordination

Lifting & Other Weight Requirements

• Frequently: Lifting up to 50 lbs

• Frequently: Carrying up to 50 lbs


• This position is classified as a Safety-Sensitive Function under United States Department of Transportation (USDOT) regulations. Individuals in this position are subject to the terms and conditions set forth in OGE Energy Corp.’s USDOT Drug Testing Plan.

• All positions in which driving is an essential function of the job, regardless if the job code is marked safety sensitive or not, will also be included as safety sensitive. Individuals in positions in which driving is an essential function are subject to the terms and conditions set forth in OGE Energy Corp.’s Drug Testing Plan.


• Demonstrated advanced knowledge of electrical principles.

• Demonstrated ability to work alone or with co-workers.

• Demonstrated ability to schedule own work.

• Demonstrated ability to climb poles and work at heights up to and exceeding thirty (30) feet.

• Demonstrated ability to learn and adhere to Standard Operating Procedures (SOPs) and company policies.

• Demonstrated ability to communicate effectively in speech and writing.

• Demonstrated ability to interact effectively and professionally with team members, leaders, and customers.

• Demonstrated ability to troubleshoot, diagnosis problems, and resolve complex issues effectively.

• Demonstrated ability to understand equipment, systems, and processes.

• Demonstrated ability to use common purpose hand tools and other materials of various craft trades.

• Demonstrated ability to adjust and adapt across varied working conditions.

• Demonstrated knowledge and adherence to safety requirements and the use of Personal Protective Equipment (PPE).

• Mechanical skills and familiarity working with mechanical equipment (e.g., aerial bucket trucks, construction equipment).

• Demonstrated ability to work efficiently under minimal supervision.

• Computer skills with knowledge of MS-Office Suite (e.g., Outlook).

• Knowledge of basic math.

• Ability to handle multiple tasks.

• Strong knowledge and understanding of utility lighting systems.


• Valid Class B Commercial Driver's License with DOT certification (Required)


• DOT Drug Test / Physical

• DOT Driver Qual History - 7 years

• Job Specific Physical Assessment

• Safety Sensitive


$81,962.00 - $109,283.00

Nearest Major Market: Oklahoma