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PSEG Principal Technology Solution Architect -Digital in Newark, New Jersey

Requisition : 78172

PSEG Company: PSEG Services Corp.

Salary Range : $ 114,500 - $ 188,100

Incentive : PIP 15%

Work Location Category : Remote Local

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

This position serves as PSEG System Architect for Digital Customer. The Digital Customer architect is involved in the full technology life cycle. They will leverage their knowledge and experience to maximize the value of existing Digital Customer channels and create our strategy to support future investments. The role requires extensive collaboration with vendors, analysts, IT teams and business users to define requirements, design processes and build solutions with the overall enterprise architecture and Cyber standards. The Digital Customer architect will be responsible for driving the completion of all Digital Customer related programs.

Job Responsibilities

  • Lead the resolution of any technical defects identified in the Digital Customer space.

  • Creating the product roadmap for all Digital Customer related applications and interfaces.

  • Partner and work directly with representatives from related lines of business including Customer Care, Electric Distribution, Gas Distribution, Energy Settlement, Solar, Customer Technology, Collections, Outage Management and Revenue Integrity to define Digital Customer related solutions and manage the decision-making process to accomplish enterprise goals.

  • Work with outside vendors of metering systems, manage relationships and help develop and integrate new products and solutions.

  • Evaluate existing technology solutions to determine fit for the new requirements. Recommend technology alternatives.

  • Troubleshoot and resolve promptly any critical batch process failures.

  • Report Project and/or Production support status to all stakeholders.

  • Document capabilities and any changes to new or existing components and associated test results.

Job Specific Qualifications


Bachelor degree in Computer Science or a related field (STEM or IT for example) plus 12 years of professional experience.

6-8 years of work experience in Digital Customer technologies (Websites, Mobile App, Voice channels).

Extensive technical and functional experience in the development and support of IT systems. Preferred in Digital Customer Area.

Knowledge of system monitoring tools and commands to ensure quick and efficient resolution of issues.

Exposure to Cybersecurity concepts and best practices.

Demonstrated leadership capabilities through technology solution ownership and adoption, projects, or other work experiences.

Demonstrated experience translating business outcomes, business requirements and technical requirements into technical designs for new solutions or enhancements to existing technology solutions, while following architectural standards and organizational policies.

Demonstrated ability to work independently and multi-task effectively with strong analytical ability, problem solving skills, and attention to details.

Demonstrated verbal and written communication and facilitation skills; demonstrated ability to foster working relationships with the team, IT Management and Client departments.


Highly proficient in one or more of the following areas: Customer facing websites, Mobile App, Digital Voice.

Relevant certification in cloud platforms such as Amazon Web Services (AWS) or Azure.

Able to write software code in both web and client/server environments in software languages such as Java, JavaScript, ASP.Net, VB.Net, C#, CSS, Rest API, JSON C, C++, HTML, XML, SQL, VBA, Node.js, Swift, Angular.

Experience with relational databases such as SQL Server, Oracle, Aurora, Postgres, MongoDB.

System Architect Certification.

Experience working with Service Now application.

Minimum Years of Experience

12 years of experience




None Noted


Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.

PSEG employees must apply for jobs internally through emPower which can be accessed through ( by clicking on the emPower icon, then selecting careers. This site (PSEG Careers and Job Openings ( ) is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email

If you need to request a reasonable accommodation to perform the essential functions of the job, email . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.


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Pay Transparency Nondiscrimination Provision

Diversity at PSEG: Equal Opportunity Employer

PSEG is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. PSEG's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

Need to request an accommodation?

If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

PSEG is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.