PSEG Business Support Specialist - Customer Ops in Newark, New Jersey
Requisition : 74758
PSEG Company: Public Service Electric & Gas Co.
Salary Range : $ 67,500 - $ 128,300
Incentive : PIP 10%
Work Location Category : Remote Local
PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.
PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
This Business Support Specialist is a direct report to the Revenue Controls & SOX Manager in PSE&G’s Customer Care organization. The Revenue Controls & SOX group is responsible for all of the Customer Care revenue related SOX controls, monthly financial revenue reporting, bill print, and regulatory/revenue related projects.
Provide analytical support of business operations - develop solutions to data requests, maintain operational and financial reports, prepare queries for data gathering, conduct analyses of work processes, and perform statistical and ad hoc reporting. Monitor business controls, verify, maintain, and report operational results, scorecard targets, and initiatives. Review/create reports, presentations, and databases to support operations and identify opportunities for efficiencies. Investigate, analyze and develop solutions to requests with a goal of operational excellence. Develop and generate ad-hoc reports and scorecard reports from existing systems, including but not limited to SAP, Business Warehouse, etc. Collect, summarize, and analyze various reports and performance measures. Participate in cross-functional teams and/or process improvement initiatives to determine root cause and gap analysis, along with the development and implementation of recommendations. Provide feedback on effectiveness of implemented solutions and take action as required. Investigate client/customer concerns, issues, and problems to determine root causes. Recommend solutions and develop action plans. Maintain documentation of standard operating procedures, project status, etc. Communicate to affected users to ensure knowledge transfer and compliance. Provide user training as necessary. Participate in reconciliation activities.
Job Specific Qualifications
BS degree plus 3 years’ experience with a customer meter-to-cash process or, in lieu of a degree, 7 years’ experience with a customer meter-to-cash process
Strong analytical skills; strong attention to detail
Demonstrated strong Excel and PC skills
Demonstrated proficiency with various SAP applications
Excellent communication skills
Experience in database management
Knowledge of Business Warehouse
Strong organizational skills
Minimum Years of Experience
Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.
Candidates must foster an inclusive work environment and respect all aspects of diversity. Successful candidates must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices.
As an employee of PSE&G or PSEG LI, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
Certain positions at the Company may require you to have access to 10 CFR Part 810 controlled information. If the position does require access to this information, the Talent Acquisition representative will provide further details upon making an offer.
PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
Business needs may cause PSEG to cancel or delay filling position at any time during the selection process.
This site (http://www.pseg.com) is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers.
PEOPLE WITH DISABILITIES:
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email firstname.lastname@example.org. If you need to request a reasonable accommodation to perform the essential functions of the job, email email@example.com . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
ADDITIONAL EEO/AA INFORMATION (Click link below)
Know your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)
Pay Transparency Nondiscrimination Provision
Diversity at PSEG: Equal Opportunity Employer
PSEG is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. PSEG's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.
Need to request an accommodation?
If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
PSEG is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
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