Required Education/Experience

• Bachelor's Degree and 3 years related work experience or

• Associate's Degree and 4 years related work experience or

• High School Diploma/GED and 5 years related work experience

Relevant Work Experience

• Related work experience must include experience in at least one of the following functional areas: Customer Accounting, Customer Operations, Support Operations, Customer Meter Operations, Regulatory/Compliance, engineering or a related organization. Required

• Must have excellent oral and written communication skills to effectively interact with all levels of the organization. Required

• Computer literacy with proficiency in Windows environments and Microsoft Office (Word, Excel, Access, and PowerPoint). Required

• Must be well organized, detail oriented and flexible to handle multiple assignments and deadlines. Required

• Must be able to work effectively with all company departments, various levels of management and third party vendors. Required

• Must be able to organize and plan workloads for projects and employees. Required

• Strong Analytical Skills: Required, with a plus for experience in analyzing data from systems like Power BI Publisher and SQL Developer. Required

• Must have experience in technical writing and experience in developing systems specifications. Required

• Experience with Customer Service processes is preferred. Preferred

• Experience in Communication Management or Quality Assurance preferred. Preferred

Licenses and Certifications

• Driver's License Required

Additional Physical Demands

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.

• Must be able and willing to travel as needed.

• Must be able to provide off hours support as required.

EEO Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement:

For technical issues, please contact us at careerconnect@coned.com