Clean Energy Project Lead - Thermal Energy Networks (Outreach & Marketing)

Job Info

112264

Posting Expiration Date: May 31, 2024

Schedule Type: Full-Time

Minimum Salary: $140000

Maximum Salary: $150000

Organization: Customer Clean Energy Programs

Department: Portfolio Planning & Analysis

Section: CCEP Thermal Energy Networks

Location: NY-New York-4 Irving Pl Headquarters

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Job Description

Mission Statement

• Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Core Responsibilities

• Outreach and marketing manager responsible for engaging key stakeholders (including customers) and reaching customer enrollment goals.

• Cultivate on-site presence and build relationships with local stakeholders and prospective pilot participants throughout each stage of the pilot project(s)

• Use a personal vehicle to regularly attend customer site visits and meetings in the City of Mount Vernon (Mt Vernon Pilot Project), as well as in Manhattan (Chelsea & Rockefeller Center Pilot Projects)

• Communicate scope and objectives of pilot project(s) to various internal and external stakeholders including senior management, all impacted working groups, local government officials, and policy makers.

• Finalize and execute customer journey mapping including customer touchpoints and customer surveys to seek ongoing customer feedback.

• Provide customer service support to develop FAQs, customer representative call center scripts, and resolve customer inquires and issues.

• Act as on-site Con Edison representative for key stakeholders at Mount Vernon including local government officials, community stakeholders, and potential pilot participants.

• Represent Con Edison at regulatory bodies, industry conferences, and external stakeholders in the context of thermal energy networks.

• Develop pilot messaging to communicate the customer experience, billing, technology operation and maintenance, and pilot duration to a variety of audiences.

• Perform other related tasks and assignments as required.

• Ensure that safe work practices are followed, and the environment is fully protected in accordance with Company policy and governmental regulations.

Required Education/Experience

• High School Diploma/GED and 10 years of work experience or

• Associate's Degree and 7 years of work experience or

• Bachelor's Degree and 4 years of work experience or

• Master's Degree and 2 years of work experience.

Preferred Education/Experience

• Bachelor's Degree in communications, marketing, environmental science or other relevant major and 5 - 7 years of experience

• Master's Degree in marketing, policy, public affairs, or other relevant discipline and 2 years of work experience in utility, clean energy, or sustainability.

Relevant Work Experience

• Demonstrated project management and/or contract management experience. Required

• Experience in marketing and outreach direct to customers. Required

• Access to a vehicle to regularly drive to site(s) for community outreach events and customer premise visits. Required

• Demonstrated leadership skills and the ability to build strong relationships across multiple audiences. Required

• Demonstrated organizational skills, and the ability to see the big picture while maintaining attention to detail. Required

• Excellent oral and written communication skills. Required

• Proven range of presentation skills to various audiences such as customers, teams, executives and/or industry stakeholders. Required

• Strong proficiency in Microsoft Office (Word, PowerPoint, Excel). Required

• Ability to collaborate with employees within the team and across the organization at all levels of management. Required

• Self-motivated and comfortable working through ambiguity on timelines. Required

• 2 years Experience with new technologies, utility business models, and rate design. Preferred

• Experience with thermal energy networks, waste heat recovery, decarbonization, building electrification, and/or renewable energy. Preferred

• Experience working with and presenting to DPS staff and/or executive stakeholders. Preferred

Licenses & Certifications

• Driver's License Required

Other Physical Demands

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.

Technical Difficulty Statement

• For technical issues, please contact us at [email protected]

Equal Opportunity Employer

• Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.