Job Title: Incident Response Manager

Work Place Flexibility: Hybrid

Legal Entity: Entergy Services, Inc.-ESI (OLD)

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

Note: This is a hybrid role requiring at least three days a week of in office work, and is primarily based out of Entergy’s headquarters in New Orleans, LA. Based on qualifications, the positon may also be housed out of our offices in Jackson, MS or Baton Rouge, LA. A selected candidate from outside the area would be expected to relocate for this opportunity, relocation assistance is available for this posting.

JOB SUMMARY/PURPOSE

The Incident Response Manager will work to establish, maintain and continuously improve Entergy’s situational awareness program to enable early detection of potential or actual threats that could impact Entergy’s ability to achieve targeted business outcomes. Ensure Entergy’s situational awareness program and framework provide personnel with a comprehensive, accurate and timely understanding of the threat environment to enable faster, more informed decisions during real-time incidents that could impact Entergy - including but not limited to weather, fire, cyber-attacks, public health emergencies, social crises, or other threat incidents.

JOB DUTIES/RESPONSIBILITIES

Oversee Entergy’s situational awareness program to enable early detection of potentially critical events and maintaining real-time situational awareness to enable timely, informed decision-making and action before and during threat events. A critical event is any incident or occurrence that threatens Entergy’s ability to deliver targeted stakeholder outcomes and can include but is not limited to natural disasters, fires, public health emergencies, cyberattacks, or social crises. Situational awareness ensures staff members and external stakeholders have the information they need to safely perform their work in other processes such as incident management, controls management, vulnerability management, service continuity management, and risk management. It enables decision-makers to understand the current state of an incident and make informed choices about resources, strategies, and tactics.

Responsibilities:

• Ensure that Entergy has a clearly defined mission and strategy for its situational awareness program that is aligned with protecting targeted stakeholder outcomes.

• Oversee and maintain Entergy’s situational awareness framework and supporting processes and tools.

• Ensure that procedures, processes and tools enable us to monitor, analyze, and report on real-time events to improve decision-making and enhance overall awareness. This includes ensuring we have the right procedures, processes and systems in place to collect and analyze data, identify trends, prepare reports, and communicate information to stakeholders.

• Establish 24-7, year-round coverage to ensure that potential threats are identified in advance when possible and stakeholders are notified timely so that appropriate action can be taken to mitigate potential or imminent threats. Establish processes and systems that enable real-time detection and notification during threat events to enable informed decision-making and action.

• Ensure that existing departments that are in place to monitor physical and cyber-security and oversee transmission, distribution, and generation 24-7 operations have access to situational awareness tools and understand how to use those tools. Work with those organizations to ensure action triggers, notification processes, etc. are clearly defined.

• Ensure the situational awareness framework enables us to develop a common operating picture (COP) by collecting, fusing, and analyzing data to support automated or human decisions about appropriate actions to prevent disruption of a critical service or business process or to restore the service/process to proper function.

• Lead efforts to automate and streamline Entergy’s situational awareness program and provide better, faster insights regarding how potential or actual threats will impact Entergy’s assets and infrastructure in order to protect worker and public health and safety and to maintain electric system reliability for customers.

• Supervise one incident response specialist responsible for program support and execution.

• Manage partnerships with external vendors and public agencies to ensure that situational awareness services and tools are delivering an appropriate return on investment from a risk mitigation perspective.

• Periodically review the requirements of Entergy’s situational awareness program to ensure it is meeting the needs of an ever-evolving threat landscape and management’s organizational priorities.

• Establish review mechanisms and metrics that enable insights regarding opportunities for programmatic improvements.

• Oversee the situational awareness program budget.

• Participate in external forums that will enable insights into how Entergy’s situational awareness program may need to evolve to address newly emerging threats and leverage best practices.

MINIMUM REQUIREMENTS

Minimum education required of the position

Bachelor's degree in a relevant field (e.g., information security, engineering, emergency management, intelligence analysis) or equivalent experience.

Minimum experience required of the position

5+ years of experience supporting or overseeing situational awareness programs or activities for a large organization with multiple business functions

Minimum knowledge, skills, and abilities required of the position

• Strong track record of establishing enterprise-wide programs or processes and working across multiple business functions.

• Strong analytical and problem-solving abilities.

• Proficiency in relevant software, tools, and systems.

• Excellent written and verbal communication skills.

• Understands how to synthesize large amounts of data and information into a format that enables quick decision-making.

• Self-starter with strong project management ability.

• Able to effectively communicate with all levels in the organization.

• Able to motivate and manage others.

• Effectively manages multiple priorities.

• Proficient in computer operations and applications such as: Word, Excel, PowerPoint, Outlook, Internet, Adobe products, ESRI.

• Familiarity with the National Incident Management System.

• Desired:

• knowledge and proficiency with meteorological monitoring and forecasting

• General knowledge of AI, automation, and system implementation related to enterprise risk management reporting and monitoring.

Any certificates, licenses, etc., required for the position

• None

• Desired:

• Lean

• Six Sigma

• Meteorological

• Enterprise security certifications: cyber or physical

#LI-NW1

#LI-HYBRID

Primary Location: Louisiana-New Orleans Louisiana : New Orleans || Louisiana : Baton Rouge || Mississippi : Jackson

Job Function : Professional

FLSA Status : Professional

Relocation Option: Level I

Union description/code : NON BARGAINING UNIT

Number of Openings : 1

Req ID: 119276

Travel Percentage :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

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