Duke Energy Field Representative - Customer Service I in Nashville, Tennessee

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Job Summary:

This position is responsible for all duties associated with and related to the safe, efficient and cost effective maintenance of natural gas facilities and appurtenances. Specific duties include, but are not limited to: utilization of computers and computer order/record keeping systems, read and verify customers’ meters; investigate bill complaints; checks for unauthorized use of gas; contact customers; delivery of disconnect notifications; meter turn on orders where read meter only is required; meter turn offs; bill payment collections, atmospheric corrosion inspections; painting residential and small commercial meters; assisting Service Representatives when needed such as assisting in the installation of natural gas meters and appliances. Assist in performing: Automated Meter Reading (AMR) Driver functions; and non-regulated service work and activities. This position is required to perform other job related duties.

This is an entry level position with structured, supervised, on-the-job training with both field and class work and instruction for the purpose of learning and assisting in the craft of natural gas service operations.

Basic/Required Qualifications:

  • Must possess a high school diploma or a GED;

  • Demonstrated mechanical aptitude; basic knowledge and use of construction tools

  • Basic PC knowledge working in a Windows environment

  • Demonstrated effective communication (verbal and written) and interpersonal skills; safety awareness is a must

  • Must possess and maintain a valid TN driver’s license.

Physical Requirements:

  • Must work outdoors in adverse weather conditions; lifting up to 50 lbs.

  • Frequent walking, reaching, pushing, pulling, bending, squatting, stooping, crawling, standing, digging, climbing

  • Works on uneven terrain, many times with heavy vegetation; manual dexterity (hand/eye coordination)

  • Keen eyesight; good hearing; good sense of smell; comes in frequent contact with insects and animals.

Other Requirements:

  • Weekend and evening work as required,

  • Subject to overtime

  • Must be available for call-out and emergency response.

Travel Requirements


Relocation Assistance Provided (as applicable)No

Represented/Union PositionPlumbers and Pipe Fitters

Visa Sponsored PositionNo

Posting Expiration Date

Thursday, June 21, 2018

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

We are one of the largest electric power holding companies in the United States, supplying and delivering electricity to approximately 7.4 million U.S. customers. We have approximately 52,700 megawatts of electric generating capacity in the Carolinas, the Midwest and Florida – and natural gas distribution services serving more than 1.5 million customers in Ohio, Kentucky, Tennessee and the Carolinas. Our commercial and international businesses own and operate diverse power generation assets in North America and Latin America, including a portfolio of renewable energy assets.

Regardless of your skill set or specific interest, we're looking for the best and brightest talent in the industry. Our people make us great - and we're always looking for more. Find your career path today at Duke Energy, where it's more than a career - it's a chance to make a difference in people's lives.

Duke Energy is an Equal Opportunity Employer and complies with the laws set forth in the Department of Labor EEO Poster and Supplement.