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Southern Company Field Trainer I, II, Sr. in Naperville, Illinois

Field Trainer I, II, Sr.

Description

The Field Operations Trainer provides dedicated training for the Field Organization and will focus on preparing candidates to successfully complete training and certification requirements. This role is also responsible for on-going evaluation and accuracy of training programs providing input on course content. The Field Trainer is responsible for performing Operator Qualification evaluations (initial and requalification) and welding/joining qualifications to ensure alignment with federal guidelines. The trainer is also responsible for coaching and giving feedback to supervisors in regard to the readiness of the employee to complete tasks.

Job Responsibilities

Functional Expertise:

•Models adult learning principles as appropriate for varied training environments (instructor-led, video, CBT/WBT, etc.) coupled with strong platform skills.

•Demonstrates mastery of effective facilitation to engage participants including the use of questioning, listening techniques and interventions that foster a safe learning environment.

•Internalizes course content to ensure credible, learner-focused delivery.

•Conducts training pilot sessions to validate design methodology and provides objective feedback to process consultant and instructional designers for ongoing improvement.

•Facilitates train-the-trainer workshops to cross-train colleagues in designated areas of expertise.

•Thorough knowledge and understanding of specific operating areas and gas industry, evaluation methodologies and ability to evaluate learning or performance improvement solution.

•Delivers interactive training programs for new policies, procedures, technology and standards of performance with a strong focus on compliance training (OSHA, DOT, etc.).

Business Acumen:

•Understands business processes and issues and how they relate to on-the-job application.

•Performs Operator Qualification evaluations (initial and requalification) and welding/joining qualifications, to ensure alignment with federal guidelines.

•Strong project management skills.

•Strong knowledge of field operation applications used to support the business.

Engagement:

•Collaborates with Training Manager to provide information on topics that need to be included in training curriculum.

•Partners with the Instructional Designer to transfer knowledge and assist with review of course content before sign-off for training delivery.

•Provides feedback to training leadership on curriculum and program development to ensure training effectiveness and provides feedback of leadership/management programs delivered by external vendors.

•Provides feedback to participants’ manager regarding classroom performance and readiness to complete tasks and certifications.

•Serves as point of contact for other trainers in regard to content questions.

•Works with Training Manager and Training Director to identify and address issues that occur during the delivery of the course.

Driving Results:

•Responsible for coaching and providing feedback to internal team members and employees to ensure proper and safe procedures are followed.

•Accountable for ensuring that learning objectives have been met through the training experience.

•Serves as a Subject Matter Expert for business partners and projects

Qualifications

Education, Certifications/Licenses:

Required:

•High School education

Preferred:

•BA/BS degree

•Proven Facilitation Skills

•Certified / Licensed technical or trade skills [Trainer II & Senior Trainer]

Related Work Experience:

Required:

•3 years of Field Operations Experience, extensive knowledge of systems and work procedures [Trainer I]

•5 years of Field Operations Experience, extensive knowledge of systems and work procedures [Trainer II]

•7 years of Field Operations Experience, extensive knowledge of systems and work procedures [Senior Trainer]

•Knowledge of the natural gas or utility industry

Preferred:

•Strong project management skills [Trainer II & Senior Trainer]

•Technical knowledge of field operations procedures and Operator Qualification [Trainer I]

•Extensive technical knowledge of field operations procedures and Operator Qualification [Trainer II & Senior Trainer]

•Qualified in plastic fusion procedures and technical expertise in various operating areas including welding, PE and mechanical joining

Specific Skills & Knowledge:

Required:

•Exhibit strong working knowledge of specific operating areas related to the gas industry.

•Pipeline field operation experience.

•Professional demeanor, solid written and verbal communication and customer service skills and knowledge of adult learning principals.

•Exceptional presentation and training delivery/platform skills

•Excellent facilitation skills in group dynamics

•Ability to “think on feet” and create relevant business examples to illustrate key training points

•Technical Skills - MS Office Suite – intermediate proficiency

•Ability to communicate effectively both written and verbally with all levels of a diverse organization

•Ability to motivate and develop non-direct reports and deliver constructive feedback

•Able to work well in a team-based setting

•Able to meet very tight deadlines in a fast-paced consistently changing environment

•Self-Starter

•Flexibility

•Attention to detail

Working Conditions/Physical Requirements:

•Occasional travel required depending on business needs and may require air travel and/or overnight stay for one or more nights

•Ability to lift at least 40 pounds

•Intermittent use of pneumatic and vibratory tools

Disclaimer:

This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.

Southern Company Gas provides for the energy needs of millions of U.S. households and businesses. As the largest natural gas-only distribution company in the United States, with more than 150 years of history behind us, we're working to ensure that Americans have access to an abundant, safely delivered supply of natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.

Southern Company (NYSE: SO) is a leading energy company serving 9 million customers through its subsidiaries as of Jan. 1, 2019. The company provides clean, safe, reliable and affordable energy through electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company serving wholesale customers across America, a leading distributed energy infrastructure company, a fiber optics network and telecommunications services . Southern Company brands are known for excellent customer service, high reliability and affordable prices below the national average. For more than a century, we have been building the future of energy and developing the full portfolio of energy resources, including carbon-free nuclear, advanced carbon capture technologies, natural gas, renewables, energy efficiency and storage technology. Through an industry-leading commitment to innovation and a low-carbon future, Southern Company and its subsidiaries develop the customized energy solutions our customers and communities require to drive growth and prosperity. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and govern our business to the benefit of our world. Our corporate culture and hiring practices have been recognized nationally by the U.S. Department of Defense, G.I. Jobs magazine, DiversityInc, Black Enterprise, Forbes and the Women's Choice Award. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Type: Standard

Primary Location: Illinois-Metro Chicago-Naperville

Operating Company: Nicor Gas

Other Locations: United States

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Union Covered: No

Work Location(s):

G O Naperville - 1844 W Ferry Rd. (1844NapervilleCODE)

1844 W Ferry Rd.

Naperville, 60536

Req ID: GAS2003299

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