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TECO Energy Administrative Specialist - N. Miami - Natural Gas Utility in N. Miami, Florida

Administrative Specialist - N. Miami - Natural Gas Utility

Date:Sep 20, 2019

Location:N. Miami, Florida, US, 33162

Company:TECO

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Title: Administrative Specialist - N. Miami - Natural Gas Utility Company:Peoples Gas System State and City:Florida - N. MiamiShift:8 Hr. X 5 Days

This position typically pays between$15.93 to$19.92 and is based on skills, experience and education of the successful candidate.

POSITION CONCEPT:

The Administrative Specialist position provides a variety of administrative support and services for our People Gas North Miami Operations Center. Under limited supervision this position performs standard but diversified general office duties requiring some knowledge of the unit’s operation and company procedures.

WORK CONDITIONS:

  • 5 % Driving. Must have current valid driver license and good driving record.

  • Works primarily in an office environment; but may be required to work in a warehouse or outdoor setting.

PRIMARY DUTIES AND RESPONSIBILITIES:

Performs a combination of the following duties & responsibilities:

  • Communicate with internal and external customers

  • Data entry, data maintenance, reporting and analysis

  • Clerical Functions

  • Records Management

  • Gas account and gas facility research and administration

  • Work activity tracking, scheduling and record keeping

  • Will perform additional duties and responsibilities and assist other personnel as needed.

DUTIES AND RESPONSIBILITIES ADDITIONAL DETAIL

  • Communicate with internal and external customers: Respond to general inquires and telephone calls by researching information and taking detailed messages, respond to escalated customer service complaints and works with the customer for a successful resolution, review and answer routine correspondence.

  • General Data Maintenance and Reporting: Create and maintain basic charts, graphs, spreadsheets and databases. Prepare summary information for manager’s review. Prepare and update recurring and routine internal reports, collect and verify data. Assist in overall coordination and data collection. Check documents for accuracy and completeness, cross reference information.

  • Prepare and Process Invoicing and Time Administration: Tracks and records time keeping data, creates requisitions, purchase orders, Service Entry Sheets, uniform orders and safety shoes and process energy conservation rebates following standard procedures. Assists employees with their P-Card statements and ensures all required documentation is attached and submits to local management for approval. Creates purchase requisitions and enters information into project database (Powerplant), ensuring accuracy of pipe charges.

  • Gas Account and Gas Facility Research and Administration: Handles requests for demolitions, signs off on demolition permits and arranges for an account to be cut and capped. Responds to and researches requests for easements and rights-of-way. Conducts periodic audit of accounts. Corrects errors in a customer’s gas usage and adjusts accounts arranging for a corrected bill to be mailed. Maintains as-built received from Contractors for entry into Mapping System. Processes General Service Agreements and creates job orders and premises for new account. Processes energy conservation rebates.

  • Customer Information and Order System Research, Tracking and Scheduling: Researches, updates and maintains a variety of customer information, service order, work order and compliance systems. This may include scheduling and tracking compliance or collections related service or inspection orders as well consolidating customer payments received at the local Division. May also serve as appoint of contact for field personnel.

  • Able to assist with certain functions of a Work Coordinator by answering call center calls, routing leak calls and distributing and scheduling workload to the appropriate field technicians as needed with the support of the Work Coordinator.

  • Maintain files record keeping activities and confidential data.

  • Perform additional duties and responsibilities and assist other personnel as needed.

QUALIFICATIONS

EDUCATION, LICENSES, AND CERTIFICATIONS:

Required:

Valid High School Diploma or Valid GED

Preferred:

Associate’s degree or higher from a regionally accredited college/university

EXPERIENCE:

Required:

Minimum of 2 years of administrative and/or customer service experience related to the duties and responsibilities of this position.

Preferred:

  • Administrative experience in a utility environment

  • PGS Local Operations and/or PGS Contact Center/Customer Service experience.

  • Experience with utilities operations specific software systems, such as Powerplant, CIS/CRM, etc…

KNOWLEDGE/SKILLS/ABILITIES:

Required:

  • Strong interpersonal, customer service and communication skills

  • Proficiency in MS Word, Excel & Outlook

  • Ability to operate a variety of basic and complex office equipment.

  • Ability to use a computer to input data, access information and/or create materials and documents using various software applications including MS Windows applications.

  • Ability to review and edit written materials for proper content, format, grammar, punctuation, and sentence structure.

  • Ability to listen and take accurate notes based on verbal information.

  • Ability to manage and prioritize multiple assignments.

  • Ability to remain professional and work well with internal and external customers at all times.

    Preferred:

  • Bilingual: Fluency in English/Spanish is a plus.

  • Ability to manage and prioritize multiple assignments.

  • Possess good organizational skills and be able to maintain effectiveness in a fast-paced environment.

  • Ability to read and understand maps and have knowledge of the geographic territory.

  • Knowledge of Company administrative policies and procedures.

COMPETENCIES

Cultivates Innovation & Embraces Change

Drives Operational Excellence for Customers

Speaks Up on Safety, Health and the Environment

Takes Ownership & Acts with Integrity

Thinks Strategically & Exercises Sound Judgement

TECO offers a competitive Benefits package!!

Competitive Salary 401k Savings plan w/ company matching * Pension plan * Paid time off Paid Holiday time * Medical, Prescription Drug, & Dental Coverage *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!

STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to storms will be considered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

TECO Energy is proud to be an Equal Opportunity Employer.

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.

Pay Transparency Non-Discrimination StatementThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

ADA policyIt is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.

Application accommodationsApplicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.

Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.

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