Xcel Energy ServiceNow IT Engineer Job in Minneapolis, Minnesota
Location(s): CO - Denver; MN - Minneapolis
Are you looking for an exciting job where you can put your skills, talents and education to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A professional position at Xcel Energy could be just what you’re looking for.
The IT Engineer is responsible to contribute to technical aspects of IT solution delivery, strategic planning, and operational excellence. They are responsible for managing the overall health of the technology ecosystem, and will manage and implement solutions that meet business needs, and support the overall IT Strategy. In partnership with architecture, they provide technical guidance with cross-organizational input and in accordance with business unit objectives. They consult to business managers, architecture and security teams to drive cross-awareness of business needs and opportunities. They bring innovative solutions to the business line by leveraging their technical expertise. They identify and implement continuous improvement over cost, operation, and functionality of the solutions in their domain.
Solution Delivery: Lead and support solution lifecycle technical activities. Ensure solutions are designed for great user experience and operational performance. Lead design, ensuring Enterprise Architecture, Security, Operations and Compliance aspects are continuously integrated into solutions. Provide input to cost and schedule estimation. Responsible for overall integrity of system design and operation. Oversee vendor activities.
Operations: Review solution performance, and continually assess health of systems. Track and drive awareness to operational and technical debt risks. Provide escalated support to incident and problem management. Utilize analytics to improve availability, reliability, efficiency and capacity. Oversee vendor activities.
Subject Matter Expertise: Continuously stay current on, and apply, technical industry knowledge pertaining to the respective domain.
Relationship Management: Conduct peer reviews and approve system changes and technical solution design. Coach and mentor less experience team members. Partner cross-organizationally to drive minimal costs on optimal solutions. Provide in-depth technical information to stakeholders as needed.
Seven years of related functional experience.
Bachelor’s degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.
Excellent communication skills, effective with varying organizational levels and skill set, and able to translate between technical and non-technical concepts.
Excellent Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results.
Experience managing the lifecycle of technical solutions.
Deep Subject Matter Expertise within the respective system domain products, platforms, processes and architecture.
Broad general knowledge of technology architecture, infrastructure, network, security and software principles and models.
Experience working in partnership with internal and external vendors.
Proven analytical, problem-solving and troubleshooting skills.
Extensive knowledge of future technology trends within area of expertise.
Demonstrated leadership on technical aspects of large scale projects.
Experience with delivery methodologies (Waterfall, Agile, Scrum) and operational models (ITIL).
Experience and understanding of core IT Service Management functions, such as Change Management and Incident Management.
As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.
Posting Notes: MN - Minneapolis || CO - Denver; MN - Minneapolis || United States (US) || Customer And Innovation || 56770:IT-Infrastructure || Full-Time || Non-Bargaining ||
The anticipated starting base pay for this position is: $82,700 to $117,566 per year
Click here (https://jobs.xcelenergy.com/content/Total-Rewards/?locale=en_US) to see our benefits
Requisition Number: 29641
Equal Opportunity Employer: Minority/Female/Disability/Veteran
Individuals with a disability who need an accommodation to apply please contact us at firstname.lastname@example.org