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Xcel Energy Service Connection Associate - Minneapolis, MN Job in Minneapolis, Minnesota

Location(s): MN - Minneapolis

Are you looking for an exciting job where you can put your skills, talents and education to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A professional position at Xcel Energy could be just what you’re looking for.

During COVID-19 Pandemic this position may require the ability to temporarily work remote within the company service territory until company protocol dictates return to the office criteria has been met.

Position Summary

Accessible as the first point of entry for residential and commercial electric and gas customers requesting Construction or Design services across various states. Responsible for processing customer requests as well as providing them detailed information and recommendations regarding company policies and practices. Responsibility is to provide accurate and efficient customer contact through listening to customer’s needs, resolving issues with one contact. Assist with monitoring, supporting and developing representatives in support of department objectives. This position is targeted to a specific customer base of builders, developers, electricians, HVAC contractors and inspectors. Various shifts required for department coverage.

Essential Responsibilities

  • Analyze and determine appropriate process to expedite customer's inquiries and requests regarding residential and commercial gas and electric construction services (new, rewires, protective lighting, switching request and temporary services) that are received via phone, fax, email or mail. Establish initial service installation dates and communicate to customer and appropriate construction or design area. Performs standard processes for the department.

  • Responsible for accurately inputting, communicating and referencing information reflecting the company's involvement or requirements in company systems that provide billing, metering, account origination, outage maintenance and work management.

  • Provide technical assistance and referrals to other employees and departments. Research, analyze and provide solutions for service related customer needs using available resources, assigned to include but not limited to business and technical support.

  • Assist in training new employees by demonstrating and explaining correct policies, procedures, and evaluating trainee performance.

  • Perform other specialized tasks and projects as assigned by supervisor and manager. Participate in specialized projects such as serving on quality teams, committees, and process improvement teams. Assigned to include but not limited to business and technical support.

Minimum Requirements

  • High School Diploma.

  • Two years in Delivery or Customer Care or equivalent work experience.

  • One year of project leadership experience preferred.

  • Previous customer contact experience.

  • Working knowledge of computer systems that support billing, metering, account origination, outage maintenance and work management.

  • Familiar with PC/Microsoft systems.

  • Must be customer focused.

  • Must have excellent written and verbal communications skills.

  • Ability to be a self-starter as well as work in a team environment.

  • Must be flexible and display leadership and training abilities.

  • Knowledge of department processes and system procedures.

  • Must be able to build working relationships with a variety of internal and external customers.

  • Selection criteria may include testing and/or assessment.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

Posting Notes: MN - Minneapolis || MN - Minneapolis || United States (US) || Operations || 59356:Builders Call Line - MN || Full-Time || Non-Bargaining ||

Requisition Number: 25644

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at