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Xcel Energy Senior HR Technology Analyst (ServiceNow HR) Job in Minneapolis, Minnesota

Location(s): MN - Minneapolis; CO - Denver

Are you looking for an exciting job where you can put your skills, talents and education to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A professional position at Xcel Energy could be just what you’re looking for.

It’s an exciting time at Xcel Energy. We’re investing in new technologies that will enrich the employee experience and enable superior analytics that inform and drive business decisions. In this ever-changing world, it’s imperative that we are bolstered by progressive technologies that support transformation and the development of employee experience-centered strategies.

Xcel HR is embarking on a dynamic journey to introduce these new technologies by way of a phased implementation over the course of the next year, and we’re building a team of talented, energetic, visionary people to take us through implementation and beyond to ongoing management of our technology stack.

The ServiceNow HR Lead will be critical to our employee experience strategy as we implement Onboarding workflows, Case Management, Knowledge and Document Management. You’ll serve as a strategic partner to numerous groups within HR and IT to ensure optimal adoption of ServiceNow capabilities and effective integration with other technologies, including Workday and our ServiceNow IT portal. You’ll also act as our internal ServiceNow product lead (SME), which involves being a technical leader/internal project manager across all aspects of ServiceNow development, governance, and solution delivery. This is a highly visible role for an effective consultant, able to engage with HR CoEs and present opportunities for ServiceNow functionality to support and enhance HR processes and initiatives.

What you’ll do

  • Manage and maintain configuration of ServiceNow processes within the HR portal as it relates to workflows, case management, knowledge base and documentation, coordinating and aligning with IT as needed

  • Identify intersections between technologies and groups; ensure intersections are accounted for in design decisions and testing

  • Support the overall employee experience, portal design, content layout and style guidelines, collaborating with implementation consultant’s IT portal partners as needed

  • Facilitate effective communication and collaboration across the broad project team

  • Act as change agent and advocate for ServiceNow; generate excitement and address concerns; research ServiceNow capabilities and develop expertise

  • Support development of Xcel’s ServiceNow roadmap

  • Ensure processes are aligned with compliance requirements, audit practices and overall governance strategy

  • Investigate and troubleshoot system issues, identify root causes, and determine and document solutions

  • Streamline business processes through automation and align processes with technology

  • Provide technical and functional support including system maintenance, reports, queries, interfaces and security

  • Document processes to ensure ease of reference

  • Partner with the HR Knowledge Content analyst and content owners/subject matter experts across HR to create a transition strategy for existing content that needs knowledge articles within the ServiceNow HR portal.

  • Partner with HR Operations and other internal groups to ensure appropriate process documentation exists in the knowledge base.

  • Support development and maintenance of training and communications materials

  • Analyze data and information to recommend, create and carry out data analysis and process improvement opportunities; oversee the metrics strategy; reviews metrics and cascade metrics to stakeholders.

  • Research system functionality and roadmap to ensure maximum utilization of technology solutions

  • Promote the strategic vision for technology, and integrate processes with overall technology strategy

  • Drive the execution of our technology roadmap that enhances HR value offerings through expanded capability, increased ease of use and user adoption, and greater efficiency, accuracy, and compliance

  • Partner with SMEs and peers internally, and vendors externally, to improve processes and gain efficiencies

What we look for

We’re interested in intellectually curious people, with a genuine passion for finding and implementing innovative, progressive ways to tackle complex issues. In addition:

  • Minimum 6 years’ professional experience, including 4 years of experience working directly with HCM solutions to support business/HR objectives and activity, including administration of configuration and system set-up.

  • System implementation experience strongly preferred

  • Excellent communication and negotiation skills; the ability to convey technical concepts to those without technical backgrounds.

  • A highly collaborative approach to tackling work; ability to build trust and establish credibility; an orientation to building and nurturing cross-functional relationships.

  • Ability to influence without authority at all levels and across all areas of the organization.

  • Effective project management skills: ability to prioritize and manage multiple concurrent strands of a project, track status and project milestones and provide timely updates to stakeholders.

  • A positive outlook: ability to work through ambiguity, roadblocks, and complexity to drive to project milestones and deliverables.

  • An openness to change and innovation; a willingness and desire to adopt new ways of doing things to achieve objectives, improve upon current state and promote employee experience

  • Ability to receive and process feedback, and pivot as needed

  • Continuous improvement orientation

  • Action- and solution-orientation; willing to jump in to contribute outside of the standard swim lane to support the team

  • Analytical thinker with the ability to understand problems, determine root causes and recommend appropriate solutions


  • Bachelor’s Degree preferred

  • Experience with HCM solutions in a SaaS environment preferred

  • Experience with technology solutions preferred

  • ServiceNow experience strongly preferred

  • HR experience preferred

  • System implementation experience strongly preferred

  • Workday/Kronos experience preferred

  • Bachelor’s Degree preferred.

During COVID-19 Pandemic this position may require the ability to temporarily work remote within the company service territory until company protocol dictates return to the office criteria has been met. Telecommuting Policy: A plan has been created to officially rollout a hybrid work-from-home option that will take effect when it is safe to move forward to return to the workplace. This position will participate in this new policy.

COVID-19 Vaccine Requirement

COVID-19 continues to significantly impact our employees, families and communities. With employee health and safety as our top priority, Xcel Energy requires all new persons be fully vaccinated or receive a formal medical or religious accommodation prior to their start date, unless prohibited by state or local law.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

Posting Notes: MN - Minneapolis || MN - Minneapolis; CO - Denver || United States (US) || Human Resources & Employee Svc || 85090:HR Technology || Full-Time || Non-Bargaining ||

The anticipated starting base pay for this position is: $72,100 to $102,433 per year

Click here ( to see our benefits

Requisition Number: 36803

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at