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Xcel Energy Senior Change Management Consultant Job in Minneapolis, Minnesota

Location(s): MN - Minneapolis; CO - Denver

Are you looking for an exciting job where you can put your skills, talents and education to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A professional position at Xcel Energy could be just what you’re looking for.

As part of the Customer Experience Transformation, you'll work with inspiring, bold, and thoughtful digital experts to deliver transformational change using new ways of working. We're modernizing Xcel's technology foundations, utilizing a cloud environment that can launch new capabilities into production weekly, routinely delivering enhanced customer experiences.

If you're looking for a career where you can make a difference, a team that is going to challenge the status quo, and an environment in which you can continue to grow and develop as a technical individual contributor or transition into a leadership position, look no further than Xcel Energy's Customer Experience Transformation.

Want more information? Watch this video to learn more about how the work we are doing is transforming the customer and employee experience: Join us in the future. ( ​

Position Summary

This position supports the Customer Experience Transformation team. Works independently to design and implement agile transformation change management approaches and plans in support of a diverse array of process, data, and systems programs that affect one or more affiliated business areas. This person will focus on change impacts to the business and stakeholder change. Assesses and manages affected stakeholder groups, defines, and communicates anticipated organizational, process, and technology change impacts, designs and coordinates training, and measures changes receptiveness and adoption. We are looking for someone that can work autonomously, that is flexible, and can work through ambiguity.

Essential Responsibilities

  • Change Planning: Designs end-to-end change management plans for high complexity digital transformation projects and initiatives to drive adoption and implementation of process and technology changes across one or more business areas. Defines anticipated organizational, process, and technology change impacts affecting various stakeholder groups. Estimates change, communication, and training resourcing requirements.

  • Effective Communication and Engagement: Develops and executes against tactical, actionable communication & engagement plans. Defines communication tactics, events, and vehicles. Provides work direction to project team members and/or business area colleagues in the creation of communications content.

  • Training Design and Deployment: Designs and maintains all training curriculums and courses within a defined scope area. Provides work direction to training developers, ensuring that training designs and course materials align with enterprise training standards and guidelines. Coordinate’s deployment of training to new or existing stakeholders.

  • Change Governance: Applies a structured agile transformation change management methodology and approach to all assigned programs and initiatives. Drives consistency in change management plans and messaging through consistent adoption of new and existing communication, training, and measurement tactics and vehicles.

  • Stakeholder Management: Leads the identification, segmentation, and management of all stakeholder groups affected by a given change program. Track’s stakeholder receptiveness to changes and defines mitigating actions where appropriate.

  • Change Measurement: Regularly and consistently measures stakeholder receptiveness to changes, and adoption of changes across all levels. Applies transformation measurement tools and metrics, and/or designs other measurement vehicles as appropriate. Defines, socializes, and executes action plans based on assessment results.

  • Coaching/Mentoring: May provide coaching and work direction to junior team members, particularly in the design and development of communications & training plans and materials.

Minimum Requirements

  • BA/BS in business, organization development, marketing, or related area, and/or related experience.

  • At least 5 years’ experience in process or systems implementations, with a focus on change management.

  • Must have expertise in change management frameworks, with a focus on continuing education. Strong consulting and project planning skills.

  • Strong organizational acumen, including knowledge of processes, metrics & tools to analyze organizational change issues and drive transformational solutions.

  • Excellent written and verbal communication skills, experience facilitating workshops and training.

  • Ability to influence individuals in which they do not have direct authority. Experience working in a diverse, cross-functional team environment.


  • Experience leading change in a digital transformation.

  • Experience working in an agile delivery environment.

  • Gas/Electric Utility Industry experience.

  • Certifications in this area.

  • Advanced degree in organization development or related field.

  • Experience with Learning Management systems and training simulation applications.

During COVID-19 Pandemic this position may require the ability to temporarily work remote within the company service territory until company protocol dictates return to the office criteria has been met. Telecommuting Policy: A plan has been created to officially rollout a hybrid work-from-home option that will take effect when it is safe to move forward to return to the workplace. This position will participate in this new policy.

COVID-19 Vaccine Requirement

COVID-19 continues to significantly impact our employees, families and communities. With employee health and safety as our top priority, Xcel Energy requires all new persons be fully vaccinated or receive a formal medical or religious accommodation prior to their start date, unless prohibited by state or local law.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

Posting Notes: MN - Minneapolis || MN - Minneapolis; CO - Denver || United States (US) || Customer And Innovation || 31125:Customer and Brand Strategy || Full-Time || Non-Bargaining ||

The anticipated starting base pay for this position is: $77,000 to $109,666 per year

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Requisition Number: 35872

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at