CenterPoint Energy HSP Telephone Sales Associate (Golden Valley, MN) in Minneapolis, Minnesota
HSP Telephone Sales Associate (Golden Valley, MN) - MNG01900
CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
Diversity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
Learn more in the “About Us” section of our careers web site.
As the Telephone Sales Associate , you will be responsible for promoting and selling Home Service Plus products and services, completing supporting purchase contracts, updating order completion screens with contract and appointment data for products sold, qualifying field sales leads for home comfort products, setting appointments for Field Sales Representatives, updating daily sales activity in lead management system, and following up all open and pending leads.
Specifically, you’ll have the opportunity to:
Promote and sell all Home Service Plus products and services through inbound calls, outbound calls and electronic correspondence to achieve individual and team sales goals. Recommends products, explains features and benefits to enhance customer’s knowledge, and gains customer commitment to our recommendation. Completes profile with contract information, and/or schedules maintenance appointment in CRM.
Complete merchandise purchase agreements promptly including finance charges, discounts, tax, and payment terms to insure accurate billing for the customer. Maintains sales files. Makes courtesy call to customer after installation to answer questions and ensures complete satisfaction.
Respond to inquiries on field-related products, qualifies sales leads, enters leads into Lead Management System, and schedules appointments using territory guidelines.
Manage leads from initial entry of data through the appointment, sale, or no-sale resolution.
Document customer data in Lead Management System.
Contact customers in open leads using follow-up feature in LMS to maximize sales opportunities.
Update personal sales activity in LMS for products sold over the telephone.
Resolve customer complaints regarding purchases and installations to ensure customer satisfaction, responds appropriately, guides the complaint through established channels, and follows up to complete resolution.
Attend sales and vendor training meetings to enhance and maintain effective sales skills and product knowledge. Completes all other training as needed for system updates and department initiatives.
Work effectively and cooperatively with co-workers, vendors, sub-contractors, field technicians, and field sales representatives to achieve individual and team goals. Demonstrates diligence, aggressiveness, initiative, adaptability, creativity, integrity, and personal development.
High school diploma or GED
Requires a minimum of two years sales experience in inside sales, phone sales, retail sales or other direct sales environment.
Familiarity with HSP service plans
Experience with SAP CRM software
This position is located in Golden Valley, MN.
This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
Job Sales & Marketing - Sales
Primary Location US-MN-Minneapolis-Golden Valley Svc Ctr (Bldg A)
Organization MNG RSV APPL SALES SUBCTRCT (10406007)
Job Posting Jul 20, 2021
Posting End Date Jul 23, 2021
Req ID: MNG01900