Xcel Energy Experience Strategist Job in Minneapolis, Minnesota
Location(s): MN - Minneapolis
Are you ready to take your leadership potential to the next level with a growing Fortune 500 company? Xcel Energy is at the leading edge of an industry that is changing quickly. We’re seeking dynamic, proven leaders to help guide us into this exciting energy future. If you’re looking to lead at a company that is committed to excellence, safety and environmental stewardship, with plenty of room to grow, consider a position at Xcel Energy. We also invest in our leaders. From specific programs for new and aspiring leaders to just-in-time resources to support the seasoned manager, we provide development for any stage of their career.
Skillfully design and facilitate the implementation of best-in-class customer experiences which eliminate customer pain and meet business goals. Have responsibility for the entire journey. Partner with leadership and product stakeholders to internalize the needs of the customer and use a design thinking approach to shepherd the development of the perfect end-to-end experience.
Consult with a dynamic mix of product teams and projects to solve for some of the most pressing customer experience issues through differentiated design solutions.
Drive insights into strategy to unlocking profitable growth for the company.
Lead executive presentations, facilitate large group workshops, and engage and inspire stakeholders throughout the experience design process.
Create key customer experience artifacts (i.e. Customer Journeys, Experience Maps, Personas, etc.)
7+ years’ experience in business, marketing, project management, design, or related fields.
Bachelor’s Degree or equivalent work experience.
5+ years of experience and a proven track record of driving transformational change and delivering measurable results.
5+ years of experience in developing customer experience programs or initiatives.
3+ years of experience leveraging data driven insights to inform a better experience.
3+ years working collaboratively with leadership.
Experience that spans across UX, business, operations, engineering, and design.
Feel comfortable talking to business, UX, design, developers and technology stakeholders.
Comfortable working in ambiguity, undefined spaces.
Knowledge of Design Thinking techniques.
Experience leading the creation of customer journey maps, experience maps, personas, etc.
Past experience working on artefacts such as EPICs, user stories, business requirements, etc. while working in an agile environment.
During COVID-19 Pandemic this position may require the ability to temporarily work remote within the company service territory until company protocol dictates return to the office criteria has been met.
This position requires a behavioral assessment prior to being considered for an interview.
As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.
Posting Notes: MN - Minneapolis || MN - Minneapolis || United States (US) || Customer And Innovation || 31125:Customer and Brand Strategy || Full-Time || Non-Bargaining ||
The anticipated starting base pay for this position is: $82,700 to $117,566 per year
Click here (https://jobs.xcelenergy.com/content/Total-Rewards/?locale=en_US) to see our benefits
Requisition Number: 29263
Equal Opportunity Employer: Minority/Female/Disability/Veteran
Individuals with a disability who need an accommodation to apply please contact us at email@example.com