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Xcel Energy Director, Control Center and Trouble Operations Job in Minneapolis, Minnesota

Location(s): MN - Minneapolis; MN - St Paul

Are you ready to take your leadership potential to the next level with a growing Fortune 500 company? Xcel Energy is at the leading edge of an industry that is changing quickly. We’re seeking dynamic, proven leaders to help guide us into this exciting energy future. If you’re looking to lead at a company that is committed to excellence, safety and environmental stewardship, with plenty of room to grow, consider a position at Xcel Energy. We also invest in our leaders. From specific programs for new and aspiring leaders to just-in-time resources to support the seasoned manager, we provide development for any stage of their career.

Xcel Energy is seeking a Director, Control Center and Trouble Operations to be based in either Minneapolis or St. Paul, MN.

This position will be a key leadership role in Northern States Power's (an operating company of Xcel Energy) Distribution Control Center and Trouble Organization, which includes the oversight and responsibility over four distribution control centers, impacting over 1.65 million customers in five states and two operating companies. This Director leads the NSP “credible system operator” strategies to ensure strong performance in the areas of system reliability and outage response, grid management execution, quality of service regulatory requirements across 5 regulatory jurisdictions. This Director will be responsible for leading edge technology in the NSP jurisdiction to execute and operate elevating levels of distributed energy resources (solar, wind and other DER) and customer electrification offerings (example: EV’s) on the distribution system.

Position Summary

Provides overall strategic leadership and direction to distribution control centers, trouble operations, system reliability, outage response, grid management execution, and regulatory quality of service requirements. Responsible for leading edge technology, to execute and operate elevating levels of distributed energy resources and customer electrification offerings. Accountable for achieving specific safety, productivity, customer service, financial, operating plan execution, and delivery of reliability targets that are consistent with the business.

Essential Responsibilities

  • Provides overall strategic leadership for Control Center and Trouble Operations. Accountable for safety, cost, customer service, compliance requirements and reliability targets. Leads, develops and directs the implementation of business plan strategies and tactics.

  • Provides the development, oversight and execution of business continuity plans for emergency response, dispatch and administrative processes. Leads distribution organization’s credible system operator strategies related to distribution system performance, response, grid management execution, cyber security and operations technology.

  • Represents company from a media perspective with regulatory agencies, communities, and customers. Manages internal and external communications with strong written and verbal skills regarding outages, emergencies and system status. Declares and leads escalated operations for company.

  • Leads, engages and manages non-bargaining and bargaining work groups. In partnership with senior management and workforce relations, recommends and implements labor relations strategies, resource and succession planning, training and development.

  • Provides strategic planning of technology, executes and operates elevating levels of distributed energy resources and customer electrification offerings on the distribution system.

  • Develops, monitors and manages department budget, recommends and implements action plans to resolve budgetary issues, takes actions as required, and accurately forecasts fiscal outcomes.

  • Leads enhancement initiatives about reliability and customer impacts on behalf of company. Responsible for managing company reputation risk executing ethically sound outage data reconciliation and financial practices.

  • Builds relationships with Industry related affiliations and utilities.

Minimum Requirements

  • Bachelor’s degree in engineering or related field, or a combination of education and experience providing equivalent knowledge.

  • Minimum of 10 years work experience within gas or electric delivery which includes a minimum of 5 years middle management experience.

  • Demonstrated in-depth knowledge of current labor agreements.

  • Demonstrated supervisory/management history of cultivating positive operating cultures.

  • Working knowledge of operational tools DMS and OMS required.

  • Demonstrated ability to serve as a media spokesperson.

  • Position operates 24/7/365 and requires on-call duty.

Preferred Qualifications

  • Demonstrated knowledge managing control center and/or emergency response preferred.

  • Experience managing bargaining unit employees preferred.

  • Experience negotiating labor agreements preferred.

  • Professional Engineer license preferred.

This position requires a behavioral assessment prior to being considered for an interview.


As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

Posting Notes: MN - Minneapolis || MN - Minneapolis; MN - St Paul || United States (US) || Operations || 0359S:Control Ctr & Elec Trbl NSP || Full-Time || Non-Bargaining ||

The anticipated starting base pay for this position is: $124,700 to $177,166 per year

Click here (https://jobs.xcelenergy.com/content/Total-Rewards/?locale=en_US) to see our benefits

Requisition Number: 34704

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com

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