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WEC Energy Group IT Service Desk Representative in Milwaukee, Wisconsin

6179BRJob Title:IT Service Desk RepresentativeRequisition Number:6179BRTitle:IT Service Desk RepresentativeLocation(s):WI - MilwaukeeCompany(s):We Energies Summary:

We Energies, a subsidiary of WEC Energy Group, is seeking an IT Service Desk Representative in our Milwaukee, WI location.

Summary:

The IT Service Desk Representative, is the main point of contact between our internal employees and the information technology (IT) department.

Main duties include responding to customer contacts by accurately documenting and troubleshooting computer system, mobile device and other tech product issues as well as technology requests. Technology issues unresolved by the Service Desk are escalated to next level support personnel so excellent communication skills are required. Candidate must be patient and customer oriented.

Minimum Qualifications:

Applicant must have a minimum of two years of post-secondary education including 15 credits of college coursework in computer science

OR

a related technology discipline from an accredited institution.

Transcripts must be uploaded at time of application

Preferred Qualifications:

  • Experience working with a larger organization within IT and/or Service Desk

  • Experience working with the Remedy System

  • Experience working with Microsoft Office Suite and Windows 10

  • ITIL experience

Interested candidates must apply online no later than the job posting expiration date.

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

Learn more at Careers (http://www.wecenergygroup.com/careers)

WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.

EEO/AA policies and statements (http://www.wecenergygroup.com/careers/equal-employment-opportunity.htm)

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