MasTec Utility Services Customer Service Specialist - Miami Gardens, FL in Miami Gardens, Florida
MasTec North America, Inc. is a leading national infrastructure construction company operating throughout the United States. MasTec – Utility Services' activities include the installation, maintenance and upgrade of communication and utility infrastructure, including but not limited to: communications, electrical and natural gas distribution infrastructure.
At MasTec you’ll be joining a family where we are dedicated to supporting each other and building an atmosphere of teamwork. As part of our team, your opportunities are limitless.
In addition to the valuable skills gained through training and on-the-job experience, MasTec offers competitive pay, including medical, vision and dental coverage, 401K and employee stock discounts.
MasTec is currently seeking a Customer Service Specialist in Miami, FL.
Responsible for contacting each property owner todiscuss the project and proposed equipment placement with customer.
Gaining the customer’s agreement to proceed with theproject as planned and acquiring all necessary signatures for easementsand acknowledgement forms.
Customer outreach will also include on-goingcommunication with the property owners and property occupants throughoutall stages of the project, in accordance with the company’s policies andprocedures.
Requires great customer service and communicationskills, as well as purposeful follow up and documentation skills.
Be able to professionally communicate in person, overthe phone and email with customers, staff, and vendors.
Ability to read and understand construction andengineering plans.
Coordinate special projects as assigned.
Perform other duties as assigned.
Expert ability to project professional image andprovide excellent customer service.
Expert ability to establish and maintain credibilityand interpersonal relationships with diverse group of individuals.
Expert ability organizational and planning skillsattention to detail productive without compromising quality.
Expert commitment to ethics, honesty, integrity,confidentiality and credibility.
Solid interpersonal and written/oral communicationskills with the ability to relate well and cooperate with others toeffectively coordinate activities and accomplish goals.
Solid ability to work under pressure to meet deadlineswhile managing internal and external customer expectations.
Solid time management skills with the ability to setand balance short- and long-term priorities and remain focused within arigorous, fast-paced and dynamic environment.
Solid project management skills and ability to managemultiple projects and tasks simultaneously.
Solid ability to effectively take action to solveproblems while exhibiting sound judgment and successful stresstolerance.
Solid ability to collaborate effectively withothers.
Solid knowledge of word processing, spreadsheet,presentation and email software (preferably Microsoft Word, Excel,PowerPoint, Outlook, Internet).
Solid ability to operate standard office equipment(i.e., copier, fax, printers, postage machine, etc.)
Solid ability to exercise good judgment and discretionin selecting methods and techniques for obtaining solutions.
Solid ability to work in a team environment along withthe ability to work independently with minimal supervision.
Solid ability to be results-oriented, taking initiativeto make things happen, accept accountability and have a can doattitude.
Bilingual (English and Spanish) preferred
Experience Minimum of two (2) years customer serviceexperience required, preferably in a construction or project environment.
High School Diploma or equivalent combination ofrelated education and experience.
Education and/or Experience
Title: Customer Service Specialist - Miami Gardens, FL
Location: FL-Miami Gardens
Requisition ID: 40823