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Entergy Mgr, E-Commerce (CCO) in Metairie, Louisiana

Mgr, E-Commerce (CCO)

Date: Jan 12, 2023

Location: The Woodlands, Texas, United States

Company: Entergy

Posting End Date:

Work Place Flexibility: Hybrid

Legal Entity: Entergy Services, LLC

This position can filled within Entergy’s service territory. Preferred locations are in New Orleans or Baton Rouge, LA; Woodlands, TX, Jackson, MS, or Little Rock, AR.

Job Summary/Purpose

The Mgr, E-Commerce is responsible for managing and identifying process inefficiencies or performance gaps that inhibit the delivery of the desired customer experience through our self-service Digital solutions; identify and collaborate to develop critical process outcomes and improve process performance. Responsible for working with business leaders to address cross-functional issues and maintain an 'end-to-end' perspective on the role of their respective function in delivering service levels, efficiencies and financial benefits. Responsible for leadership of Innovation Cycle (Discovery, Development and Delivery) of our digital platforms. Has accountability and shared authority for all processes that support the delivery of a particular product/service/experience.

Job Duties/Responsibilities

  • Responsible for identifying process inefficiencies or performance gaps that inhibit the delivery of the desired experience; identify and collaborate to develop critical process outcomes and improve process performance.

  • Responsible for recommending metrics for monitoring the process and motivating employees to consistently deliver the desired results.

  • Review & provide progress reports of all changes/improvements with OPCO and Functional Stakeholders.

  • Redesign processes to meet future requirements. Lead change management to ensure positive, sustained implementation of new processes. Recruit and manage project team.

  • Responsible for monitoring customer & employee feedback to assure quality and address gaps.

  • End-to-end process ownership & accountability for delivering intended results. Work with Audit & Compliance to ensure process improvements, efficiencies and service levels are sustained and delivering intended results.

  • Agile methodology experience highly preferred, including the creation product backlogs and roadmaps.

  • Experience with Salesforce configuration, development toolsets and Salesforce cloud solutions is a plus.

  • Ability to create high level cases for digital investment with strong knowledge and background in digital architecture and systems design also preferred.

Minimum Requirements

Minimum education required of the position

  • Bachelor's degree in Business, Mathematics, Marketing, Engineering, or related field or equivalent work experience.

Minimum experience required of the position

  • 5+ years required

Minimum knowledge, skills and abilities required of the position

  • Must be able to analyze and interpret customer research and turn it into actionable creation and delivery of product/services/customer experience processes. Must be innovative. Project management a plus. Good communicator. Proficiency in analytical and presentation tools (word, excel, PowerPoint, project management).

Primary Location: Texas - The Woodlands Arkansas : Alexander || Arkansas : Arkadelphia || Arkansas : Bald Knob || Arkansas : Batesville || Arkansas : Beebe || Arkansas : Benton || Arkansas : Berryville || Arkansas : Blytheville || Arkansas : Blythville || Arkansas : Brinkley || Arkansas : Cabot || Arkansas : Camden || Arkansas : Clarenden || Arkansas : Conway || Arkansas : Corning || Arkansas : Crossett || Arkansas : DERMONTT || Arkansas : Danville || Arkansas : Dardanelle || Arkansas : Des Arc || Arkansas : Dewitt || Arkansas : Dumas || Arkansas : Earle || Arkansas : El Dorado || Arkansas : Elaine || Arkansas : England || Arkansas : Eudora || Arkansas : Flippin || Arkansas : Fordyce || Arkansas : Forrest City || Arkansas : Glenwood || Arkansas : Gurdon || Arkansas : Hamburg || Arkansas : Hardy || Arkansas : Harrisburg || Arkansas : Harrison || Arkansas : Hazen || Arkansas : Heber Springs || Arkansas : Helena || Arkansas : Hot Springs || Arkansas : Hotsprings || Arkansas : Hoxie || Arkansas : Hughes || Arkansas : Jacksonville || Arkansas : Jones Mill || Arkansas : Junction City || Arkansas : Lake Village || Arkansas : Little Rock || Arkansas : Lonoke || Arkansas : Magnolia || Arkansas : Malvern || Arkansas : Mammoth Sprgs || Arkansas : Marianna || Arkansas : Marion || Arkansas : Marked Tree || Arkansas : Marshall || Arkansas : Maumelle || Arkansas : Mcgehee || Arkansas : Monette || Arkansas : Monticello || Arkansas : Morrilton || Arkansas : Mountain Home || Arkansas : Mountain View || Arkansas : Newark || Arkansas : Newport || Arkansas : No. Little Rock || Arkansas : Pine Bluff || Arkansas : Pocahontas || Arkansas : Rector || Arkansas : Redfield || Arkansas : Russellville || Arkansas : Searcy || Arkansas : Sheridan || Arkansas : Smackover || Arkansas : Stamps || Arkansas : Stephens || Arkansas : Strong || Arkansas : Stuttgart || Arkansas : Trumann || Arkansas : Warren || Arkansas : West Helena || Arkansas : Wilson || Arkansas : Wynne || Arkansas : Yellville || Louisiana : Amite || Louisiana : Arcadia || Louisiana : Bastrop || Louisiana : Baton Rouge || Louisiana : Belle Chase || Louisiana : Bogalusa || Louisiana : Buras || Louisiana : Chalmette || Louisiana : Church Point || Louisiana : DESTREHAN || Louisiana : Delhi || Louisiana : Denham Springs || Louisiana : Donaldsonville || Louisiana : Dubach || Louisiana : Eunice || Louisiana : Ferriday || Louisiana : Fort Polk || Louisiana : Gonzales || Louisiana : Grayson || Louisiana : Gretna || Louisiana : Hammond || Louisiana : Haynesville || Louisiana : Hodge || Louisiana : Homer || Louisiana : Houma || Louisiana : Jefferson || Louisiana : Jena || Louisiana : Jennings || Louisiana : Joyce || Louisiana : Kenner || Louisiana : Killona || Louisiana : Labadieville || Louisiana : Lafayette || Louisiana : Lake Charles || Louisiana : Lake Providence || Louisiana : Lockport || Louisiana : Luling || Louisiana : Marksville || Louisiana : Metairie || Louisiana : Monroe || Louisiana : Montgomery || Louisiana : Montz || Louisiana : New Orleans || Louisiana : Newellton || Louisiana : Oak Grove || Louisiana : Port Allen || Louisiana : Rayville || Louisiana : Reserve || Louisiana : Ringgold || Louisiana : Saint Rose || Louisiana : Scott || Louisiana : Sibley || Louisiana : Springhill || Louisiana : St. Francisville || Louisiana : St. Gabriel || Louisiana : St. Joseph || Louisiana : St. Rose || Louisiana : Sterlington || Louisiana : Sulphur || Louisiana : Tallulah || Louisiana : Thibodaux || Louisiana : West Monroe || Louisiana : Westlake || Louisiana : Westwego || Louisiana : Winnsboro || Louisiana : Zachary || Mississippi : Belzoni || Mississippi : Brookhaven || Mississippi : CARTHAGE || Mississippi : Canton || Mississippi : Centerville || Mississippi : Charleston || Mississippi : Clarksdale || Mississippi : Cleveland || Mississippi : Clinton || Mississippi : Crystal Springs || Mississippi : Drew || Mississippi : Fayette || Mississippi : French Camp || Mississippi : Gloster || Mississippi : Greenville || Mississippi : Greenwood || Mississippi : Grenada || Mississippi : Hazlehurst || Mississippi : Hernando || Mississippi : Hollandale || Mississippi : Indianola || Mississippi : Jackson || Mississippi : Kosciusko || Mississippi : Lexington || Mississippi : Madison || Mississippi : Magee || Mississippi : Marks || Mississippi : Mccomb || Mississippi : Meadville || Mississippi : Mendenhall || Mississippi : Morton || Mississippi : Natchez || Mississippi : Pearl || Mississippi : Port Gibson || Mississippi : Prentiss || Mississippi : Ridgeland || Mississippi : Rolling Fork || Mississippi : Rosedale || Mississippi : Sallis || Mississippi : Sardis || Mississippi : Senatobia || Mississippi : Shelby || Mississippi : Southaven || Mississippi : Summer || Mississippi : Tunica || Mississippi : Tylertown || Mississippi : Vicksburg || Mississippi : Winona || Mississippi : Woodville || Mississippi : Yazoo City || Texas : Anahuac || Texas : Austin || Texas : Beaumont || Texas : Burkeville || Texas : Calvert || Texas : Cleveland || Texas : Conroe || Texas : Corpus Christi || Texas : Corrigan || Texas : Crystal Beach || Texas : Dayton || Texas : Groveton || Texas : Houston || Texas : Huntsville || Texas : Kountze || Texas : Madisonville || Texas : Marshall || Texas : Navasota || Texas : New Caney || Texas : Orange || Texas : Port Arthur || Texas : Port Neches || Texas : Silsbee || Texas : Somerville || Texas : Sour Lake || Texas : The Woodlands || Texas : Trinity || Texas : Vidor || Texas : Willis || Texas : Winnie || Texas : Woodlands || Texas : Woodville

Job Function : Professional

FLSA Status : Professional

Relocation Option: No Relocation Offered

Union description/code : NON BARGAINING UNIT-NBU

Number of Openings : 1

Req ID: 110017

Travel Percentage : Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity) and Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Job Segment: Project Manager, Manager, Compliance, Engineer, Change Management, Technology, Management, Legal, Engineering

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