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NiSource Senior Operations Support Specialist - Electric (Merrillville, IN) in Merrillville, Indiana

Job Title: Senior Operations Support Specialist - Electric

Job Code: 107417

Job Summary

Provide risk mitigation and analytical support to the Local Operating Areas, requiring demonstrated interpersonal skills, problem solving, analytical skills, and process improvement implementation. Work closely with key partners that support or are supported by the LOAs, vendors and external customers to ensure timely and effective communication and implementation of work. Assist with mentoring local leadership to facilitate the completion of accurate financial information associated with strategic operational activities.

Principal Duties and Responsibilities

  • Identify and develop process improvement projects relating to financial impacts within the LOA, as requested.

  • Deliver subject matter expertise in collaboration with operations management to implement initiatives that achieve financial and strategic objectives.

  • Responsible for accurate and timely overtime call-out of employees.

  • Analyze and ensure Capital and Job Order packets have correct account coding and all required operational documentation needed for close out and reimbursement.

  • Analyze and validate proper coding of internal timesheets, employee reimbursements, external timesheets and material tickets.

  • Member of the EOMS Data Governance Council.

  • Collaborate with Line/Scheduling departments, utilize reporting to help ensure Line Department meets as-built metrics.

  • Assist Supervisors in resolving work order packets issues to meet timeliness metrics guidelines.

  • Lead initiatives in conjunction with Supervision to resolve work order packets that are placed On-hold due to missing information.

  • Other duties as assigned.

Required Qualifications for Position

  • Bachelor’s degree in accounting, Finance, Business Management (or 3+ years in Electric Utility if not one of the listed majors)

  • Working knowledge of operations policies and procedures.

  • Experience utilizing support systems, including Microsoft 365

  • Demonstrated effective written and oral communication skills that result in clear, concise, and positive communications.

  • Capital and O&M budgeting experience.

  • Strong problem solving and decision-making skills.

  • 3+ years of experience working in electric operations.

  • Experienced in data gathering & analysis.

  • Experience with PC based systems, including Word and Excel, to create memos and spreadsheets containing basic mathematical formulas.

  • Ability to work independently and collaboratively.

Preferred Qualifications for Position

  • Experience utilizing support systems, including , CIS, Maximo, Workbrain and MAPPS.

  • Knowledge of NIPSCO Chart of Account and how to apply account coding.

  • Tableau or Power BI experience


The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Inclusion & Diversity

Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

Safety Statement

Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

Salary Range:

$77,400.00 - $116,200.00

Posting Start Date:


Posting End Date (if applicable):


Please note that the job posting will close on the day before the posting end date.

At NiSource, you'll be part of the team serving nearly four million customers throughout the Midwest and Mid-Atlantic, who count on us to energize their homes and businesses. Whether speaking with customers by phone, analyzing financial data or installing new gas lines in a neighborhood, you’ll meet exciting challenges each day and make the most of your skills and talents. And you’ll be part of a company that was named by Forbes magazine as one of America’s Best Large Employers.

We're looking for talent from all backgrounds. We invite candidates of all abilities to come as they are and do what they love. Through our years of successful growth, we’ve stayed true to our roots by making a difference in the lives of millions of our customers. If you’re interested in joining an inclusive, innovative company that fosters opportunity for growth, NiSource might be the place for you.